Assistant General Manager

Corpus Christi, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.50 - $20.75

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

performance bonuses

Job Description

Highgate Hotels is a prominent real estate investment and hospitality management company known for managing a portfolio of over $15 billion in assets across more than 400 hotels globally, including locations in North America, Europe, the Caribbean, and Latin America. With a 30-year history of innovation in the hospitality sector, Highgate has established itself as a leader through its expert guidance across all property lifecycle stages, from initial planning and development to recapitalization or disposition. The company is recognized for its diverse portfolio that includes bespoke lifestyle hotel brands, legacy hospitality brands, and independent hotels and resorts, all featuring contemporary programming and digital expertise to stay ahead in a competitive industry. Utilizing state-of-the-art revenue management tools, Highgate accurately identifies and predicts changing market trends, driving superior performance and maximizing asset value. Supported by an experienced executive leadership team and corporate offices worldwide, Highgate is a trusted partner for top owners and major hotel brands committed to delivering excellence in hospitality.

The Assistant General Manager at Homewood Suites Corpus Christi, managed under Highgate Hotels, plays a critical operational and leadership role aimed at ensuring hotel profitability through efficient revenue generation, cost control, guest satisfaction, and employee development while upholding the hotel’s high standards and integrity. This role demands an individual who thrives in a dynamic and multifaceted environment and can actively contribute to hotel sales efforts by engaging with key clients and top accounts. A strong focus on leadership is vital, as the Assistant General Manager oversees daily operational adjustments, conducts staff meetings and training, and holds financial and budgeting reviews with department managers to maintain optimal service levels and profitability. They also play a pivotal role in recruiting, coaching, and managing hotel staff and managers, fostering a positive, team-oriented workplace culture centered on guest satisfaction and employee growth. The position requires the candidate to be hands-on, conducting regular inspections of rooms and public areas, ensuring excellent maintenance and cleanliness standards, and maintaining rigorous control over the hotel's financial and administrative procedures, including billing, accounting processes, and financial reporting. Effective communication skills, multitasking ability, and a warm, friendly demeanor are essential to success in this leadership role. The employment type is other, with yearly compensation, commensurate with experience and qualifications.

Job Requirements

At least 5-6 years progressive experience in a hotel
Bachelor’s degree preferred
Maintain a warm and friendly demeanor at all times
Effective communication skills verbal and written
Effective listening and problem-solving abilities
Ability to multitask and prioritize
Attend required meetings and trainings
Participate in M.O.D. coverage as required
Maintain regular attendance
Maintain high standards of personal appearance and grooming
Comply with company safety and operational regulations
Ability to handle physical requirements of light work
Maintain confidentiality
Perform other duties as requested by management

Job Qualifications

At least 5-6 years progressive experience in a hotel
Bachelor’s degree preferred
Maintain a warm and friendly demeanor at all times
Effective verbal and written communication skills with employees and guests
Effective at listening understanding and clarifying concerns
Ability to multitask and prioritize departmental functions to meet deadlines
Attend all hotel required meetings and trainings
Participate in M.O.D. coverage as required
Maintain regular attendance per Highgate Hotel standards
Maintain high personal appearance and grooming standards including wearing nametags
Comply with Highgate Hotel safety and operation regulations
Maximize productivity efforts and assist in problem identification and solutions
Effective problem-solving skills including anticipation and prevention
Ability to understand and evaluate complex information and data
Maintain confidentiality of information
Ability to perform light work requiring exertion of up to 20 pounds occasionally and 10 pounds frequently

Job Duties

Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts daily weekly and monthly
Tour operating departments daily making adjustments via department heads
Conduct weekly staff meetings including weekly training sessions presented by managers and self using Highgate Hotel training standards and review of sales and operations efforts
Meet all financial review dates and corporate directed programs timely
Hold monthly financial reviews with department managers and supervisors
Ensure department heads maintain budgeted productivity and follow checkbook accounting procedures
Develop managers for advancement through competency and corporate training programs
Participate in required M.O.D. coverage as scheduled
Maintain direct contact with and monitor management trainees
Adhere to all Highgate Hotel policies and train new managers for compliance
Oversee and assist in budget process as required
Ensure training in service standards occurs in each department and compliance with Garden Standard of the Week training
Create a positive team-oriented environment focusing on guests through employee development and motivation
Inspect rooms regularly with Housekeeping Manager and Property Engineer
Ensure complete processing of invoices daily using A/P process
Ensure financial documents are received by Corporate Office monthly per accounting calendar
Ensure cleanliness and maintenance of property via inspections and preventive maintenance
Ensure employees are attentive friendly courteous and efficient in all interactions
Forecast monthly hotel financial position estimating revenues and expenses and reforecast
Prepare and conduct management interviews and follow hiring procedures
Interview all final management candidates before offers
Perform executive performance appraisals and ensure compliance in appraisals administration
Motivate coach counsel and discipline management personnel per SOPs
Perform other duties as requested by senior management
Ensure fair and equitable treatment of employees per SOPs
Meet clients on property to assist sales efforts
Be present during peak times to greet guests and offer help
Ensure hotel safe handling procedures and monthly audits
Conduct monthly credit meetings and support credit and collection policies