Assistant General Manager

Hospitality Management Corporation (HMC) is a Dallas-based privately held provider of management solutions and hospitality industry services tailored to meet the unique needs of its clients. Established with the core mission of delivering the finest management expertise in the hospitality sector, HMC operates with a steadfast commitment to integrity, honesty, and open communication. The company prides itself on a well-earned reputation in the industry for honesty, professionalism, experience, innovation, flexibility, customer service, and, most importantly, delivering measurable results. HMC believes the strength of a company lies in its team members, who are encouraged by their leadership to strive for excellence while being supported with the resources necessary to ensure their success and growth in the hospitality field.

Currently, HMC is seeking an Assistant General Manager for the Travelodge/Penny's Diner and Baymont properties located in Wellington, Kansas. This opportunity offers candidates a chance to join a vibrant and fun company culture where employee efforts are recognized and rewarded, supported by a great benefits package including a 401K plan, and promising promotional opportunities within a growing organization. The Assistant General Manager role is crucial in supporting the General Manager, overseeing daily operations, and ensuring a seamless guest experience across hotel services. This position demands a balanced focus on the hotel’s mission, satisfaction of guests, employees, and owners, and efficient operation to maximize property potential.

As the Assistant General Manager, you will play a central leadership role in directing and coordinating the hotel's activities to achieve optimum operational efficiency and economy. You will supervise department heads and staff, ensuring strict adherence to hotel policies and service standards, supporting recruitment, training initiatives, performance evaluations, and disciplinary procedures. Handling guest concerns with prompt and effective service recovery is a vital component of this role to maintain the hotel’s reputation and guest loyalty. You will also monitor guest feedback through various channels such as TripAdvisor, online travel agencies (OTAs), and customer surveys, implementing continuous improvements to enhance the overall customer experience. Financial oversight responsibilities include maintaining accurate reports on cash flow, accounts receivable aging, billing, and inventory management.

In addition to assisting with daily property management, the Assistant General Manager will lead morning meetings in the absence of the General Manager and contribute to business planning efforts. Maintaining compliance with standard operating procedures, safety regulations, and brand standards is essential, along with ensuring property upkeep through inspections of rooms, maintenance, and furniture, fixtures, and equipment (FF&E). Collaboration with the sales team to foster client relations and pursue new business opportunities is expected. The role requires flexibility to fill in across various departments as needed and respond to emergencies promptly. Moreover, the Assistant General Manager will support internal and external audits and drive continuous improvement initiatives across hotel operations. This position not only demands strong leadership and excellent management skills but also requires availability during weekends, holidays, and nights to meet the dynamic needs of the hospitality industry. A degree or diploma in hotel management or a related field is preferred, along with substantial experience in financial accounting, personnel supervision, and problem resolution. Proficiency with computer systems is also necessary. Candidates should possess 5 to 10 years of experience in hospitality, including at least 3 to 4 years in an Assistant General Manager role, demonstrating the ability to coach, delegate, and lead teams effectively. HMC embraces equal opportunity employment, valuing diversity and inclusion in the workplace without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.