Assistant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $14.00 - $21.50
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Vision Insurance
Dental Insurance
Paid vacation
Paid sick leave
bonus eligibility
competitive salary

Job Description

This hotel is proudly owned and operated by Avion Hospitality, an independent franchisee that manages this property separately from Marriott International, Inc. Avion Hospitality holds full control over all employment policies and practices including hiring decisions, compensation structures, benefits offerings, discipline procedures, and staffing. As a result, candidates offered employment at this hotel will be working directly for Avion Hospitality, not Marriott International, Inc. This distinction provides a unique operational autonomy that empowers Avion Hospitality to tailor its approach to employee engagement, guest satisfaction, and overall hotel management in a way that best suits its business environment and location.

Situated in a competitive hospitality market, this hotel aims to provide exceptional guest experiences through dedicated service, operational excellence, and a commitment to quality. Prospective employees joining this franchise-owned hotel will be contributing to a team that values professional growth, innovation, and collaboration. The company embraces diversity and equal employment opportunities while fostering a workplace culture centered on respect and integrity. The hotel operates under established brand standards ensuring consistency yet offers room for local flavor and personalized service enhancements.

The role being offered is crucial for maintaining the smooth operation of the hotel in the absence of the General Manager or Manager on Duty. The successful candidate will supervise multiple operating departments, ensuring that day-to-day activities align with the hotel’s standards and guest expectations. This position is not only about overseeing processes but also about actively driving the hotel’s profitability by focusing on revenue generation, effective cost control, and exceptional guest satisfaction. Additionally, the role emphasizes employee development, ensuring that all team members feel supported and have access to opportunities that enhance their skills and careers.

Candidates for this supervisory position should have a strong background in Rooms or Food & Beverage (F&B) departments within a hotel setting. Education and experience requirements recognize varied pathways to eligibility, such as a four-year college degree with experience or progressive work history in relevant departments. Supervisory experience is a must-have, indicating the necessity for strong leadership skills and the ability to manage teams effectively.

The position demands proficiency in computer skills, specifically within Windows operating systems, to handle the various management tasks and hotel operations software. Physically, the job may require long hours, roughly a 50-hour workweek, the ability to exert light physical effort, and stand for extended periods. Mental resilience is also critical; the candidate must perform well under pressure, evaluate complex situations quickly, and solve problems efficiently. Communication skills are essential, both in conveying information clearly and in listening to and resolving coworker or guest concerns.

Compensation is offered on an exempt salary basis, commensurate with experience. After an initial waiting period, employees become eligible for a comprehensive benefits package that includes medical, vision, dental insurance, paid vacation and sick leave, as well as performance-based bonuses. This balanced package reflects the company’s commitment to rewarding employee dedication and fostering workplace satisfaction.

In summary, this franchise-operated hotel offers a dynamic opportunity for a seasoned hospitality professional to contribute to a leading hotel operation with the independence of a franchise business. The role provides a platform for impactful leadership, financial stewardship, and meaningful employee engagement within an established yet flexible corporate environment.

Job Requirements

  • At least 5 years progressive experience in Rooms or Food & Beverage department at a hotel
  • Previous supervisory experience required
  • Proficient in Windows operating systems
  • Ability to work long hours including standing for entire shifts
  • Capable of exerting up to 20 pounds of force occasionally
  • Ability to work effectively under pressure and resolve problems
  • Excellent communication skills
  • Ability to analyze financial information and basic arithmetic functions
  • Must be able to assimilate complex data from multiple sources

Job Qualifications

  • At least 5 years progressive experience in Rooms or Food & Beverage department at a hotel
  • Previous supervisory experience
  • Proficiency in Windows operating systems
  • Demonstrated ability to evaluate and resolve workplace challenges
  • Strong communication and interpersonal skills
  • Ability to manage multiple departments and staff effectively
  • Experience working in a franchise-operated hotel preferred

Job Duties

  • Ensure guest satisfaction and efficient hotel operation during absence of General Manager or Manager on Duty
  • Supervise operating departments including Rooms and Food & Beverage
  • Assist General Manager in achieving hotel profitability through revenue generation and cost control
  • Develop and mentor hotel employees
  • Evaluate complex operational situations and implement effective solutions
  • Maintain composure and professionalism under high-pressure situations
  • Communicate effectively with guests, staff, and management

Job Criteria

Experience

Mid Level (3-7 years)


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