Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,900.00 - $113,600.00
Benefits
Competitive Pay & Benefits
Employer Contribution for individuals and eligible dependents' medical insurance
Dental
Vision
Life insurance
Health Savings Account (HSA)
Commuter Spending Accounts
401(k) plan with Company Match
Employee assistance program
discounts through BenefitHub
Employee meal discounts
Opportunities for growth, we love promoting within!
Job Description
Din Tai Fung is a globally recognized Chinese restaurant brand known for its specialty in Xiao Long Bao, or soup dumplings. Founded originally in Taiwan in 1958 as a cooking oil retail business, the company transformed itself into a renowned steamed dumpling and noodle restaurant in 1972. Since then, it has experienced remarkable growth, expanding to more than 170 locations across 13 countries. Din Tai Fung is celebrated worldwide for its commitment to quality, standardization, and outstanding service. Notably, the Hong Kong branch has been honored with a Michelin star five times, a testament to the restaurant's dedication to culinary... Show More
Job Requirements
- High school diploma or equivalent
- Bachelor’s degree preferred
- 2+ years restaurant management experience in casual or upscale casual dining
- Strong financial acumen
- High level understanding of full service dining operations
- Ability to stand for long periods of time
- Ability to lift 20+ lbs
- Comfortable with being exposed to hot and cold temperatures
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree preferred
- 2+ years restaurant management experience in casual or upscale casual dining
- Strong financial acumen
- High level understanding of full service dining operations
Job Duties
- Validate FOH schedules for GM review and ensure compliance with labor standards
- Submit people transactions such as promotions, demotions, and other employment changes in partnership with People + Culture
- Coach and document corrective actions and performance development for FOH managers and hourly team members
- Lead the training and development of Service and Assistant Service Managers to build a strong leadership pipeline
- Conduct interviews and make final hiring decisions for non-exempt BOH staff
- Assist with the hiring process for managerial roles
- Ensure completion and accuracy of FOH operational tasks such as opening/closing checklists, service audits, and guest service standards operational platforms
- Teach, coach, and maintain brand standards while ensuring the team is updated on new rollouts, promotions, and changes
- Collaborate with the GM to develop FOH staffing plans and succession strategies
- Assist in implementing strategies to drive key guest metrics such as hospitality scores and table turn times
- Lead FOH operational meetings and support manager development through clear, action-oriented communication
- Train and coach FOH team members to uphold service excellence standards, food safety protocols, and compliance with health department and brand requirements
- Review guest feedback reports and develop corrective action plans when necessary
- Maintain cleanliness and appearance in all FOH areas
- Ensure FOH teams are certified and up to date with required service and safety training
- Validate that all FOH employees are trained and proficient in key service areas such as service steps, POS systems, and guest recovery techniques
Job Location
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