Assistant General Manager

SpringHill Suites Los Angeles Burbank/Downtown is part of the renowned Marriott International portfolio, known for delivering upscale and comfortable accommodation experiences to travelers around the world. SpringHill Suites offers guests an upscale yet relaxed atmosphere, making it an excellent choice for both leisure and business travelers. Every accommodation is a spacious suite, providing ample room for families to unwind and business travelers to separate work and relaxation effectively. The hotel is well-equipped with amenities, including complimentary breakfast, pools in many locations, and a market offering wine and beer, reflecting a commitment to guest comfort and satisfaction. Being part of Marriott means joining a global leader in hospitality that values diversity, inclusion, and employee growth, promising a supportive and enriching workplace environment. This full-time management role at SpringHill Suites Los Angeles Burbank/Downtown is an exciting opportunity for individuals looking to grow their career in hospitality management. The role is bonus eligible with an annual salary range from $68,640 to $86,000, supplemented by a comprehensive benefits package including health care, 401(k) matching, employee stock purchase plans, paid time off, and more. The manager will be pivotal in supporting all aspects of property operation such as guest and employee satisfaction, human resources, financial performance, sales, and revenue generation. Other key responsibilities include assisting the General Manager in strategy development and implementation across the property, verifying the execution of brand service standards and initiatives to meet or exceed guest expectations, and actively building relationships with key customers to enhance the sales process. In this management position, the chosen candidate will oversee the operation and financial management of all hotel departments, ensuring compliance with brand standards and local regulations, including safety and licensing requirements. The role requires proficiency in managing finance and accounting functions, reviewing financial statements to measure productivity, and driving continual improvements to cost efficiency and quality programs. The manager will foster a fair, open, and safe work environment in line with Marriott policies such as the Guarantee of Fair Treatment and Open Door policies. The role also emphasizes leadership in team development. The manager will support scheduling and staffing to surpass guest expectations, help establish clear performance goals, coach and counsel team supervisors, and solicit feedback for continuous improvement. Excellence in guest experience delivery is paramount, with responsibilities including proactive resolution of guest and employee concerns, encouragement of staff to meet evolving guest needs, and maintaining professional and courteous interactions. Additionally, the role involves leading human resource activities such as ensuring thorough and timely orientations, adherence to hiring compliance with I-9 and Equal Employment Opportunity standards, and proactive employee relations that promote workplace diversity and a positive culture. This position offers a broad scope for career growth within Marriott's global network, emphasizing a commitment to equality, inclusivity, and employee well-being. Joining SpringHill Suites by Marriott means becoming part of a dynamic, global team where you can do your best work, begin your purpose, belong, and become the best version of yourself.