Assistant Front Office Manager - Conrad Los Angeles

Hilton is a globally recognized leader in the hospitality industry, renowned for offering exceptional service across a diverse range of lodging options including luxurious full-service hotels, resorts, extended-stay suites, and mid-priced hotels. Established in 1919, the company has built nearly a century of reputation for quality, innovation, and guest satisfaction, making it a beacon of hospitality worldwide. Hilton's commitment to providing memorable experiences for both business and leisure travelers is underpinned by its core values and a vision to "fill the earth with the light and warmth of hospitality." These guiding principles not only define the company’s approach to guest services but also foster an inspiring and supportive workplace culture that has earned Hilton recognition as a top employer on the World’s Best Workplaces list by Great Place to Work and Fortune.

Joining Hilton means becoming part of a team that is passionate about creating extraordinary stays through exceptional hospitality. Working in a diverse, inclusive, and award-winning environment, team members are empowered to thrive personally and professionally, supported by innovative programs and benefits designed to promote well-being and career development. This culture of excellence ensures Hilton remains at the forefront of travel and hospitality, continually setting new standards for service and guest satisfaction.

The Assistant Front Office Manager role at Hilton embodies the spirit of leadership and hospitality the company is known for. This position involves overseeing the daily front office operations and directly contributing to the seamless delivery of memorable guest experiences. As the Assistant Front Office Manager, you will manage front office staff, including interviewing, training, supervising, counseling, and when necessary, administering disciplinary actions, ensuring that every team member performs to their best ability in alignment with Hilton’s high standards. Your role also includes monitoring lobby traffic and making necessary staffing adjustments to maintain efficiency and guest satisfaction.

Additionally, you will be responsible for managing VIP and group reservations, ensuring proper handling of special requests, administering amenity orders, and maintaining accurate updates to reservation systems. Your analytical skills will be critical as you prepare schedules, compute daily payroll, and forecast arrivals and departures to optimize front desk operations. Handling guest concerns with discretion and judgment to implement effective resolutions is another key aspect, highlighting your role as a pivotal figure in upholding Hilton’s reputation for hospitality excellence.

Beyond operational responsibilities, Hilton values qualities such as integrity, leadership, teamwork, ownership, and a proactive approach to each day’s challenges. Demonstrating these values and attributes like quality, productivity, dependability, customer focus, and adaptability will help you succeed and grow within the company. The position offers an annual salary range of $72,000 to $78,000, commensurate with experience and location, and is a full-time opportunity with comprehensive benefits.

Working at Hilton means more than just a job – it is a chance to be part of a global family dedicated to making travel magical for millions of guests while building your career in a supportive environment that invests in your personal and professional growth.