Assistant Front Office Manager

The Autograph Collection is a prestigious group of four and five-star independent hotels that proudly offers guests unique and memorable experiences. Each hotel in this collection is handpicked for its quality, originality, and bold character. Dedicated to serving "The Individualist"—the brand's target customer—these hotels provide travelers with opportunities to craft personal stories through thoughtfully tailored stays, whether for leisure or corporate purposes. As part of Marriott International's expanding portfolio, the Autograph Collection combines the value of an esteemed global brand with the distinctive personality of independent hotels. The specific property hiring for this position is located at 14558 Woodinville Redmond Rd NE, Woodinville, Washington, and is operated under the independent franchisee Columbia Hospitality. This independent status means that all employment policies, staffing decisions, benefits, and management practices are controlled by Columbia Hospitality, separate from Marriott International.

This full-time, non-management role within the Rooms and Guest Services Operations category primarily focuses on front office supervisory functions. The position serves as a critical link between hotel guests and the operational teams running the front desk, valet, PBX, and reservations. The job involves hands-on supervision during peak periods, ensuring that guest and employee needs are met promptly and professionally. Responsibilities include performing front desk agent duties such as registration, check-out processes, and managing room reservations. An important aspect of the role also entails overseeing VIP guest requirements, including room preferences, amenity placements, welcome notes, and gifts to ensure an exceptional guest experience.

The successful candidate will assist with training, coaching, and interviewing team members, reinforcing a culture of high service standards and continuous development. Safety and security protocols must be observed at all times. Maintaining current knowledge of all property amenities, special events, and daily operations reports is essential. The role demands excellent communication skills, professionalism, and an ability to resolve issues to improve customer satisfaction and service quality. Employees must comply with company policies, maintain confidentiality of proprietary information, and protect company assets. The job also involves welcoming guests according to established company standards and fostering a collaborative work environment to achieve team goals.

Compensation for this position ranges from $30 to $33 per hour, based on experience, with daily pay options that provide financial flexibility. Benefits include paid time off, holiday pay, medical, dental, vision, disability coverage, and 401K with employer contributions. Flexible HSA/FSA plans are also available. Employees benefit from a values-based culture promoting diversity, equity, inclusion, and professional growth through volunteer opportunities and task forces. Additional perks include referral bonuses, discounted rates on lodging, dining, spa, golf, and retail experiences, making it an attractive opportunity for individuals passionate about hospitality and guest service. The Autograph Collection encourages candidates to join a supportive global team where they can perform at their best, begin fulfilling careers, and belong to a community that nurtures personal and professional development.