Assistant Front Office Manager

Hyatt Regency Lake Tahoe is a premier destination nestled on the picturesque shores of Lake Tahoe and surrounded by the breathtaking Sierra Nevada mountains. As part of the globally recognized Hyatt Hotels Corporation, the resort is renowned for delivering authentic hospitality and exceptional guest experiences. Hyatt Regency Lake Tahoe offers a unique blend of luxury, comfort, and natural beauty, attracting a diverse clientele that ranges from leisure travelers seeking a relaxing getaway to business guests attending conferences and events. The resort is committed to fostering an environment where colleagues are encouraged to exceed expectations, reflecting the company's core values of empathy, integrity, respect, inclusion, experimentation, and wellbeing.

The Assistant Front Office Manager at Hyatt Regency Lake Tahoe plays a pivotal role in ensuring the smooth and efficient operation of the front office department. This hands-on leadership position involves overseeing guest services, managing front desk procedures, supervising colleague performance, and ensuring adherence to cash handling protocols. The ideal candidate will embody a genuine passion for hospitality and possess strong organizational and leadership capabilities. They will be responsible for creating a welcoming and positive atmosphere for both guests and team members, supporting the training and development of front office staff, and working collaboratively with other hotel departments to maintain high-quality service standards.

This role requires a commitment to providing personalized and attentive service, handling guest concerns professionally and promptly to guarantee satisfaction, and contributing to the overall success of the hotel's operations. The Assistant Front Office Manager will also assist in scheduling staff according to occupancy and business needs, participate in departmental meetings, and uphold Hyatt's reputation for excellence. This position offers an opportunity to grow within a dynamic and respected hospitality organization, supported by a comprehensive benefits package including health and dental insurance, 401(k) with company match, complimentary room nights, and professional development programs.