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ASSISTANT FRONT OFFICE MANAGER

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $70,304.00 - $1.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling

Job Description

Hyatt is a globally recognized hospitality company dedicated to providing exceptional guest experiences characterized by genuine care and attentive service. Known for its commitment to authentic hospitality, Hyatt has earned a reputation where high expectations are not only met but consistently exceeded. This respected hotel brand prides itself on offering a workplace filled with outstanding rewards, where talent is recognized and opportunities for growth abound. With a strong presence in the hospitality industry, Hyatt represents a place where professionals can engage in exciting challenges while contributing meaningfully to guest satisfaction and overall hotel success.

The Assistant Front Office Manager position at Andaz West Hollywood, a distinguished Hyatt property, involves a critical leadership role within the front office team. This role requires oversight of daily front office operations, including management of front office staff, controlling cash procedures, assessing staffing needs, and delivering superior guest services. The successful candidate will also play an important role in training and developing staff to ensure high performance and customer satisfaction. Scheduling and organizing shifts will also fall under this role's responsibilities, ensuring that the front office functions smoothly at all times. The starting annual salary for this position is $70,304, with actual compensation based on individual experience and education. This role is crucial for maintaining operational excellence and enhancing the guest experience, providing a dynamic work environment within one of Hyatt's premier locations.

Job Requirements

  • Minimum of a high school diploma or equivalent
  • At least one year of supervisory experience in a front office setting
  • Strong communication skills both verbal and written
  • Ability to work flexible hours including evenings, weekends, and holidays
  • Proficiency in front office and hotel management software
  • Ability to manage cash handling responsibilities
  • Commitment to guest satisfaction and hospitality excellence

Job Qualifications

  • Minimum of one year of previous front office supervisory experience preferred
  • Refined verbal and written communication skills
  • Demonstrated ability to work in a fast-paced environment
  • Strong leadership and team management skills
  • Ability to adapt to a flexible work schedule

Job Duties

  • Oversee front office staff
  • Manage cash control procedures for front office agents
  • Assess and fulfill staffing needs
  • Provide exceptional guest services
  • Conduct training and staff development
  • Schedule and organize front office shifts
  • Ensure compliance with hotel policies and standards

Job Criteria

Experience

Mid Level (3-7 years)


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