Assistant Front Office Manager

Pyramid Global Hospitality is a renowned leader in the hospitality industry, dedicated to putting people first by fostering a supportive and inclusive work culture. As a company with over 230 properties worldwide, Pyramid Global Hospitality values employee growth, diversity, development, and wellbeing. The company’s People First culture is evident in its commitment to employee development programs, robust benefits, and creating meaningful relationships among team members. Employees benefit from comprehensive health insurance, retirement plans, and paid time off along with unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. Employees are encouraged to take advantage of ongoing training and development, enabling them to gain the skills and knowledge necessary to thrive and advance in their careers. Whether starting out in the hospitality industry or an experienced professional, Pyramid Global Hospitality promotes a supportive work environment where growth and success are nurtured.

The role offered is an Assistant Front Office Manager position at a distinguished 221-room hotel located in the picturesque region of Central Oregon, specifically in Bend. This re-imagined property has been completely redesigned to offer guests modern sophistication and world-class amenities, set against the stunning natural beauty and untamed wilderness ideal for outdoor activities. The Assistant Front Office Manager will be part of a dynamic Front Office team, responsible for helping guests discover their unique "Wanderlust" experience. The successful candidate will lead by example, supporting the team both personally and professionally. Key tasks include overseeing front office operations, mentoring staff including Front Desk Agents, Bell Staff, and Concierge, ensuring proper training while maintaining room inventory, rates, and maximizing revenue based on occupancy forecasts. The role demands a professional approach to guest interactions, addressing guest needs and resolving issues with genuine care and attention to detail to provide a memorable stay.

This position offers a tremendous opportunity for motivated individuals passionate about hospitality to grow their careers within a world-class property. The role requires someone who enjoys engaging with guests from diverse backgrounds, building meaningful connections, and going above and beyond to "WOW" guests. Working closely with Maintenance and Housekeeping teams to coordinate daily operations, this role requires overseeing the front office during the absence of the Front Office Manager and supporting staff during peak times. Pyramid Global Hospitality emphasizes creating exceptional guest experiences through exceptional customer service and a collaborative spirit across departments. The company advocates diversity and equal opportunity, with compensation packages tailored to candidates’ skills, experience, certifications, and office location. This dynamic environment is ideal for career advancement, professional development, and being part of a company that truly values its employees and their contributions.