Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Opportunities to work around the world
Discounted hotel room nights
Free Employee Meals
free covered parking
Medical insurance
Dental Insurance
Vision Insurance
retirement savings plan
Professional Development
Tuition Reimbursement
Employee stock purchase plan
Retail Discounts
Job Description
Grand Hyatt Scottsdale Resort is a prestigious luxury hotel located in the heart of the Sonoran Desert, famed for its sophisticated architectural designs inspired by the legendary Frank Lloyd Wright. This magnificent property reflects the romance and rich heritage of the American Southwest with its stunning mountain views, breathtaking water features, and lush botanical landscapes. As a premier destination synonymous with top-tier hospitality, Grand Hyatt Scottsdale Resort offers guests six elevated dining experiences led by celebrity chef Richard Blais, capturing the essence and variety of the region. The resort is a vibrant hub of culture, elegance, and exceptional service that appeals to travelers looking to immerse themselves in an authentic yet luxurious Southwestern experience.
Hyatt Hotels and Resorts is a globally recognized leader in hospitality, known for its commitment to quality, care, and creating a culture where colleagues feel valued and connected like family. Since its founding in 1957, Hyatt has rapidly grown into one of the world's best and fastest-growing hospitality brands, driven by its core belief in the power of belonging. Hyatt transforms ordinary trips into extraordinary journeys by delivering top-notch guest experiences and fostering career growth for its associates. The company places a strong emphasis on inclusion, integrity, empathy, respect, experimentation, and wellbeing, all essential values that shape the work environment and service standards.
The Assistant Front Desk Manager role at Grand Hyatt Scottsdale Resort plays an integral part in sustaining the high standards of guest satisfaction expected at a luxury resort. This position is responsible for overseeing the front office operations, including managing staff schedules, training and development, and delivering exemplary guest service. The Assistant Front Desk Manager has a visible and leadership role within the hospitality team and is directly involved in multiple rooms division areas such as the Front Office, Concierge, and Guest Services. Our ideal candidate will demonstrate a passion for hospitality, superb problem-solving skills, excellent communication, the ability to multitask effectively, and a commitment to creating memorable guest experiences.
Open availability including weekends and holidays is essential for this role, reflecting the dynamic and guest-centric nature of hotel operations. The role offers a valuable career opportunity for those seeking to grow within a supportive and globally recognized hospitality brand such as Hyatt. Working at Grand Hyatt Scottsdale Resort means joining a workplace where you will not only contribute to exceptional service delivery but also enjoy comprehensive benefits, continuous professional development, and the chance to be part of a diverse and inclusive team that values every individual.
Hyatt Hotels and Resorts is a globally recognized leader in hospitality, known for its commitment to quality, care, and creating a culture where colleagues feel valued and connected like family. Since its founding in 1957, Hyatt has rapidly grown into one of the world's best and fastest-growing hospitality brands, driven by its core belief in the power of belonging. Hyatt transforms ordinary trips into extraordinary journeys by delivering top-notch guest experiences and fostering career growth for its associates. The company places a strong emphasis on inclusion, integrity, empathy, respect, experimentation, and wellbeing, all essential values that shape the work environment and service standards.
The Assistant Front Desk Manager role at Grand Hyatt Scottsdale Resort plays an integral part in sustaining the high standards of guest satisfaction expected at a luxury resort. This position is responsible for overseeing the front office operations, including managing staff schedules, training and development, and delivering exemplary guest service. The Assistant Front Desk Manager has a visible and leadership role within the hospitality team and is directly involved in multiple rooms division areas such as the Front Office, Concierge, and Guest Services. Our ideal candidate will demonstrate a passion for hospitality, superb problem-solving skills, excellent communication, the ability to multitask effectively, and a commitment to creating memorable guest experiences.
Open availability including weekends and holidays is essential for this role, reflecting the dynamic and guest-centric nature of hotel operations. The role offers a valuable career opportunity for those seeking to grow within a supportive and globally recognized hospitality brand such as Hyatt. Working at Grand Hyatt Scottsdale Resort means joining a workplace where you will not only contribute to exceptional service delivery but also enjoy comprehensive benefits, continuous professional development, and the chance to be part of a diverse and inclusive team that values every individual.
Job Requirements
- high school diploma or equivalent
- 2-3 years of experience in hotel rooms management
- strong communication skills
- problem solving abilities
- proficiency with computer systems
- availability to work weekends and holidays
- physical ability to stand for long periods
- valid drivers license
Job Qualifications
- 2-3 years of progressive hotel rooms management experience
- strong desire to satisfy guest needs in a fast-paced environment
- proficiency with computers and hotel management systems
- excellent problem solving skills
- superior overall communication abilities
- ability to multitask efficiently
- able to stand for extended periods
- valid drivers license
Job Duties
- oversee front office staff and daily operations
- manage staffing needs and scheduling
- provide guest services and ensure guest satisfaction
- train and develop front office team members
- coordinate activities between Front Office, Concierge, and Guest Services
- address and resolve guest issues effectively
- uphold luxury standards in guest interactions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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