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Assistant Front of House Manager - Harry Potter: A Hogwarts Express Adventure
Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $24.50
Work Schedule
Weekend Shifts
Benefits
Industry pay
Networking opportunities
Inclusive team environment
supportive work environment
Positive impact on guest experience
Job Description
Rail Events Productions (REP), a subsidiary of American Heritage Railways, is a renowned company specializing in creating immersive and unique live experiences centered around historic and cultural themes. REP is known for its innovative approach to event production, focusing on delivering memorable, high-quality entertainment in unique settings. One of its signature productions is the "Harry Potterâ„¢: A Hogwarts Express Adventure," an interactive and celebratory experience that uniquely combines theater with the thrill of a moving train. This production includes a full-length performance on a moving train, offering not only entertainment but also an engaging environment where guests can experience the... Show More
Job Requirements
- Must be 18 or over
- Physically capable of lifting heavy objects
- Experience in front desk, reservation, or customer service
- Ability to problem solve and lead a team in a live show setting
- Experience with special events and managing events
- Strong leadership skills
- Well-spoken manner for in-person communications
- Self-motivated with attention to detail
Job Qualifications
- Front desk, reservation, customer service experience preferred
- Experience and ability problem solving and leading a team in a live show setting preferred
- Experience with special events and managing events preferred
- Strong leadership skills
- Possess a well-spoken manner for in-person communications
- Self-motivation and attention to detail
- Physically capable of lifting heavy objects
- Must be 18 or over
Job Duties
- Work with the REP management team during preproduction, assist with day-to-day operations during the event, and participate in postproduction load-out
- Maintain oversite of Box Office, Food & Beverage, and Retail Staff during the event as well as throughout load-in and load-out
- Become familiar with the ticketing system Etix
- Work closely with the Etix Client Service Representatives and the Business Manager for all customer and ticketing system needs
- Primary customer service manager when the need arises and FOH Manager needs assistance, including onboard seating issues
- Conduct daily safety briefings and handle all incident reporting for passengers and employees, when FOH Manager needs assistance
- Coordinate with the Stage Manager for a safe release of the train for each departure, be present on the platform upon return, when FOH Manager needs assistance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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