Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401(k) matching
Paid Time Off
Annual performance bonus
wellness programs
day-one medical coverage
Dental Insurance
Job Description
PENN Entertainment is a leading integrated entertainment company known for its diverse portfolio of 43 destinations across North America, offering unmatched experiences in casino gaming, sports content, and online sports betting through theScore Bet Sportsbook and Casino®. As a prominent player in the entertainment industry, PENN Entertainment is dedicated to innovation and delivering exceptional entertainment that captivates guests and enhances their enjoyment. The company prides itself on a culture that encourages fun, diversity, and sustainability, creating an inclusive environment where employees feel valued and empowered to thrive both professionally and personally.
Joining PENN Entertainment means becoming part of a dynamic and fast-paced industry that emphasizes the importance of hospitality, collaboration, and customer satisfaction. With a strong commitment to career growth, PENN provides team members with comprehensive support and resources aimed at expanding their opportunities and enhancing their skills within a vibrant work environment. Employees benefit from a competitive total rewards package, including wellness programs focused on financial, physical, and mental well-being. Additional perks vary by position but may include day-one medical coverage, 401(k) matching, annual performance bonuses, and progressive paid time off based on tenure.
The Food and Beverage Supervisor role at PENN Entertainment is critical to ensuring exceptional guest experiences and smooth operations within assigned F&B outlets. This leadership position is responsible for supervising the daily management of a designated shift, supporting operational goals, and ensuring that performance and profit objectives are met. The supervisor collaborates closely with management and staff to coordinate scheduling while maintaining a focus on outstanding customer service and compliance with gaming laws and food safety regulations.
Key responsibilities include assisting with budget planning and monitoring adherence to departmental fiscal targets, promoting superior customer service standards, and addressing any service-related issues promptly. The Food and Beverage Supervisor also plays a vital role in maintaining sanitary and efficient service, managing cost control through inventory oversight, and supporting administrative duties to enhance operational efficiency. Staff development, training programs, and employee engagement initiatives such as rewards and recognition programs fall under the supervisor's purview to build a motivated and high-performing team.
This role demands a candidate who is not only experienced in food and beverage operations but also possesses strong leadership skills to foster a collaborative and positive work environment. Candidates must be adept at problem-solving, effective communication, and proficient in Microsoft applications including Excel, Word, and Outlook. The role requires completion of ServSafe Alcohol certification and mandates the ability to work flexible shifts including nights, weekends, holidays, and overtime.
Working at PENN Entertainment offers the chance to be at the forefront of a changing entertainment landscape where innovation, responsibility, and guest satisfaction intersect. This position is ideal for an individual passionate about delivering memorable guest experiences while advancing their career in a company that values diversity, sustainability, and community involvement.
Joining PENN Entertainment means becoming part of a dynamic and fast-paced industry that emphasizes the importance of hospitality, collaboration, and customer satisfaction. With a strong commitment to career growth, PENN provides team members with comprehensive support and resources aimed at expanding their opportunities and enhancing their skills within a vibrant work environment. Employees benefit from a competitive total rewards package, including wellness programs focused on financial, physical, and mental well-being. Additional perks vary by position but may include day-one medical coverage, 401(k) matching, annual performance bonuses, and progressive paid time off based on tenure.
The Food and Beverage Supervisor role at PENN Entertainment is critical to ensuring exceptional guest experiences and smooth operations within assigned F&B outlets. This leadership position is responsible for supervising the daily management of a designated shift, supporting operational goals, and ensuring that performance and profit objectives are met. The supervisor collaborates closely with management and staff to coordinate scheduling while maintaining a focus on outstanding customer service and compliance with gaming laws and food safety regulations.
Key responsibilities include assisting with budget planning and monitoring adherence to departmental fiscal targets, promoting superior customer service standards, and addressing any service-related issues promptly. The Food and Beverage Supervisor also plays a vital role in maintaining sanitary and efficient service, managing cost control through inventory oversight, and supporting administrative duties to enhance operational efficiency. Staff development, training programs, and employee engagement initiatives such as rewards and recognition programs fall under the supervisor's purview to build a motivated and high-performing team.
This role demands a candidate who is not only experienced in food and beverage operations but also possesses strong leadership skills to foster a collaborative and positive work environment. Candidates must be adept at problem-solving, effective communication, and proficient in Microsoft applications including Excel, Word, and Outlook. The role requires completion of ServSafe Alcohol certification and mandates the ability to work flexible shifts including nights, weekends, holidays, and overtime.
Working at PENN Entertainment offers the chance to be at the forefront of a changing entertainment landscape where innovation, responsibility, and guest satisfaction intersect. This position is ideal for an individual passionate about delivering memorable guest experiences while advancing their career in a company that values diversity, sustainability, and community involvement.
Job Requirements
- Must be at least 21 years of age
- Associates degree in related field or equivalent combination of education and experience
- Minimum two years of food and beverage experience
- Minimum two years of supervisory experience
- Ability to interact diplomatically with guests and staff
- Ability to write reports and business correspondence
- Proficient in Microsoft Excel, Word, and Outlook
- Ability to compute basic math including rate, ratio, and percent
- Flexibility to work all shifts including nights, weekends, holidays, and overtime
- Must successfully complete ServSafe Alcohol training
- Ability to present information effectively to management and the public
Job Qualifications
- Associates degree in related field or equivalent combination of education and experience
- Minimum two years of food and beverage experience
- Minimum two years of supervisory experience
- Proficiency in Microsoft Excel, Word, and Outlook
- Ability to interact diplomatically with guests, staff, and colleagues
- Strong problem-solving and report writing skills
- Ability to compute rates, ratios, and percentages
- Effective presentation and communication skills
- Completion of ServSafe Alcohol certification
Job Duties
- Supervise an F&B outlet and manage daily shift operations
- Support and administer operational goals while monitoring performance and profit objectives
- Coordinate scheduling and address staffing concerns with management
- Assist in budget preparation and ensure compliance with departmental budget initiatives
- Promote and uphold superior customer service standards
- Ensure compliance with gaming laws and food safety regulations
- Oversee cost control methods including inventory management
- Develop and deliver staff training and recognition programs
- Provide employee evaluations and performance feedback
- Manage staffing including interviewing, hiring, scheduling, and work assignment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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