Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,277.78 - $76,325.09
Benefits
Wellness incentive programs to help you stay healthy physically and mentally
Free meals in our employee dining room
Free parking on and off-shift
Health & Income Protection benefits (for eligible employees)
Job Description
MGM Resorts International is a world-renowned leader in the hospitality, entertainment, and gaming industry, with a diverse portfolio of iconic resorts and casinos located primarily in Las Vegas, Nevada. Known for its vibrant and dynamic atmosphere, MGM Resorts creates extraordinary experiences by combining exceptional guest services, innovative entertainment, luxury accommodations, and fine dining. The company is committed to fostering an inclusive culture where employees are empowered to contribute to the company’s continued success and growth. MGM Resorts is dedicated to being a top employer in the hospitality sector by offering comprehensive benefits, career advancement opportunities, and a stimulating work environment... Show More
Job Requirements
- Bachelor degree or equivalent experience
- 2+ years of prior relevant experience in Housekeeping
- 1+ years of prior relevant supervisory experience in a union (bargaining unit) property
- bilingual in Spanish highly preferred
Job Qualifications
- Bachelor degree or equivalent experience
- 2+ years of prior relevant experience in Housekeeping
- 1+ years of prior relevant supervisory experience in a union (bargaining unit) property
- bilingual in Spanish highly preferred
Job Duties
- Oversee assigned operational functions in alignment with the strategic plan and vision for the department, division, and property
- ensure the consistent delivery and measurement of guest service standards within Housekeeping, adhering to the company’s established guidelines and expectations
- lead the research, development, evaluation, and implementation of new products, services, technologies, and processes to maintain a competitive edge and meet evolving guest needs in the dynamic hospitality and gaming environment
- manage all Human Resources responsibilities for Housekeeping, including recruitment, performance management, and employee relations
- mentor and coach Housekeeping Floor Managers, providing them with additional responsibilities and development opportunities to promote career growth
- assume full responsibility for the Executive Housekeeper’s duties in their absence
- foster a team-oriented culture, emphasizing the importance of delivering exceptional service and maintaining a commitment to excellence
- ensure compliance with guest service standards, departmental policies, and procedures, identifying and correcting inefficiencies or issues that hinder service excellence
- oversee accountability processes, ensuring adherence to budgetary guidelines, company policies, departmental standards, and legal requirements
- manage both short- and long-term departmental objectives, documenting and communicating any issues that could impact future goals to the Executive Housekeeper
- continuously assess staffing levels based on business demands and recommend appropriate adjustments
- respond promptly and professionally to guest interactions, ensuring effective problem resolution and positive guest experiences
- conduct daily room inspections to verify that Housekeeping Floor Managers and Guest Room Attendants meet sanitation and quality standards
- train and support Housekeeping Floor Managers to perform room inspections in accordance with quality assurance guidelines
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Popular Cities
Similar Jobs