Assistant Director of Ticket Operations - Ticket Office

The University Athletic Association at the University of Florida is a prestigious organization dedicated to managing and supporting athletic programs and events at the university. Known for its commitment to excellence in collegiate sports, the association plays a critical role in enhancing the student-athlete and fan experience through effective administration and innovative operations. The organization operates under a culture of integrity, inclusivity, and performance, ensuring that both athletes and staff work in a professional and supportive environment. With a strong emphasis on community engagement and sporting success, the University Athletic Association actively promotes the values of teamwork, leadership, and dedication in all aspects of its operations.

The position available is for an Assistant Director within the Ticket Office, a key role responsible for maintaining and managing the computer ticketing systems essential for smooth event operations. This role involves training employees on the functionalities of the ticketing system, ensuring that manifest creation in the Archtics platform is accurate, and managing the creation of sporting events on the Ticketmaster Host system. The Assistant Director oversees multiple sports ticket operations, providing support and assistance to other ticket office employees for their respective assigned sports. Beyond technical responsibilities, this leadership position requires recruiting, hiring, training, and managing hourly OPS staff to maintain high-quality service delivery. The role demands an individual with exceptional organizational skills, attention to detail, and the ability to multi-task in a dynamic environment.

Working at the University Athletic Association means engaging with a diverse team that values effective communication, customer service, and analytical thinking. The Assistant Director role requires the ability to work independently, exhibit strong decision-making skills, and navigate a non-standard work schedule including evenings, weekends, and holidays as necessitated by the sports calendar. The University Athletic Association emphasizes a supportive and inclusive working environment, and this role offers an excellent opportunity for professionals passionate about ticket operations and collegiate athletics to contribute meaningfully to the association's goals. With competitive compensation and comprehensive benefits, the position is designed to attract talented individuals committed to excellence and growth within the sports management domain.