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Assistant Director of Ticket Operations - Ticket Office
Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Life insurance
long-term disability insurance
accidental death and dismemberment insurance
Pension Plan
Athletic event tickets
Employee events
recognition programs
Possible relocation assistance
Job Description
The University Athletic Association at the University of Florida is a prestigious organization dedicated to managing and supporting athletic programs and events at the university. Known for its commitment to excellence in collegiate sports, the association plays a critical role in enhancing the student-athlete and fan experience through effective administration and innovative operations. The organization operates under a culture of integrity, inclusivity, and performance, ensuring that both athletes and staff work in a professional and supportive environment. With a strong emphasis on community engagement and sporting success, the University Athletic Association actively promotes the values of teamwork, leadership, and dedication... Show More
Job Requirements
- Bachelor's degree in appropriate area of specialization
- two years of progressively responsible ticketing experience
- one year of cash handling experience
- knowledgeable of Microsoft applications and ticket system software
- ability to work a non-standard work week including evenings, weekends, and holidays
- strong communication and customer service skills
- organized, detail-oriented, and self-motivated
- independent thinker with strong analytics skills
- ability to multitask effectively
- ability to engage effectively with others of diverse cultures or backgrounds
Job Qualifications
- Bachelor's degree in appropriate area of specialization
- two years of progressively responsible ticketing experience
- one year of cash handling experience
- knowledgeable of Microsoft applications and ticket system software
- experience in an intercollegiate or professional athletic environment
- experience with Salesforce CRM, Ticketmaster Archtics, and Ticketmaster Host system
- equivalent combination of education and experience may be accepted in lieu of listed requirement
Job Duties
- Maintain the Ticket Office computer ticketing systems
- train employees on the functionality of the ticketing system
- build and create all manifests in Archtics
- create assigned sport(s) events on the Ticketmaster Host system
- oversee multiple sports/ticket operations
- assist with ticket operations for assigned sport(s)
- recruit, hire, train, and manage hourly OPS staff
- coordinate day-to-day operations within the Ticket Office
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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