Assistant Director of Security and Safety

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to quality, innovation, and guest satisfaction. Within its expansive portfolio, St. Regis Hotels & Resorts stand out as an epitome of luxury, blending timeless glamour with modern sensibility to create exceptional guest experiences. Established at the dawn of the twentieth century with the debut of The St. Regis hotel in New York by John Jacob Astor IV, the brand has remained steadfast in its dedication to bespoke service and anticipatory care, delivered through its signature Butler Service and a team of gracious hosts. Located at 22701 Pelican Hill Rd S, Newport Beach, California, the St. Regis offers a distinguished environment that sets the stage for a career in luxury hospitality.

The position available is a full-time management role in the Loss Prevention department, offering an annual pay range of $73,000 to $97,000 with eligibility for bonuses. This role entails assisting the Director of Loss Prevention in overseeing the department's daily operations to ensure the safety and protection of the hotel's property assets, employees, guests, and overall premises. The role is integral to maintaining compliance with legal standards and internal policies, including managing documentation such as logs and certifications. Additionally, the management of emergency preparedness, including training staff in fire and accident prevention procedures, is a vital aspect of the job.

The manager in this position plays a critical part in fostering a secure environment that prioritizes guest and employee satisfaction while adhering to the prescribed operating budget. Duties include supervising security staff to effectively protect assets, handling complaints and conflicts diplomatically, implementing risk control action plans, and ensuring procedural compliance is maintained with the utmost integrity. The role demands collaboration with the Director of Loss Prevention to continuously improve departmental performance and to act as the Director's deputy when absent.

A strong emphasis is placed on leadership capabilities, as the role requires guiding loss prevention teams with clear expectations, celebrating team successes, and fostering a culture of mutual trust, respect, and cooperation. Communication skills are essential for relaying critical information and safety procedures to staff efficiently. In addition to physical safety and asset protection, the role also involves addressing the medical and emotional needs of employees and guests when necessary. Mentorship and staff development are key responsibilities, ensuring that team members receive training on proper patrol procedures and safety protocols, such as first aid and CPR certification.

Customer service excellence is a fundamental component of this role. The loss prevention manager must ensure that all staff uphold a service standard that meets and exceeds guest expectations. Responsiveness to guest complaints and proactive engagement in obtaining feedback are necessary to maintain high satisfaction levels. By setting positive examples in guest relations and fostering continuous improvement, the role contributes significantly to the property’s reputation and success.

Human resources activities also form a part of this multifaceted position. Maintaining OSHA records, supporting claims management, reporting accidents and incidents timely, and fair administration of property policies are required. The job requires analytical skills to solve problems effectively and to communicate relevant information promptly within the team and management hierarchy.

Joining St. Regis means becoming part of a global enterprise dedicated to equality, diversity, and inclusion. Marriott International ensures an environment where all associates' unique backgrounds are valued and celebrated, with a strong commitment to non-discrimination. The company embraces qualified applicants with diverse histories, including those with criminal records, in accordance with applicable laws.

This role is ideal for professionals with a background in security, loss prevention, or related fields who seek an impactful management position within a prestigious luxury hotel setting. The comprehensive nature of this role combines operational responsibility, leadership, customer service, and compliance within a rewarding career path at one of the world's most respected luxury hospitality brands.