Assistant Director of Operations

C&S Wholesale Services, LLC is a prominent player in the wholesale grocery industry and part of the larger C&S Family of Companies. Recognized as the largest wholesale grocery supply company in the United States, C&S stands out not only for its extensive distribution network but also for its leadership in supply chain innovation. The company is deeply committed to safety, equality, and creating a motivating workplace where employees can thrive and contribute to the fast-paced grocery and supply chain sectors. C&S Wholesale Services operates with a strong focus on compliance with federal and state regulations, including affirmative action and equal opportunity employment for all qualified individuals, ensuring a diverse and inclusive workforce. This commitment to operational excellence and employee welfare forms the backbone of an environment where success is driven by dedication, innovation, and a shared goal of excellent service.

The role of Assistant Director of Operations at C&S Wholesale Services is a crucial leadership position responsible for supporting the Director of Distribution Operations in managing warehouse, transportation, and other operational functions within the distribution center. This position plays a pivotal role in ensuring that operations not only meet but exceed customer expectations, operational and financial goals, and talent development objectives. The Assistant Director of Operations will assume ownership of key campus activities such as Safety, Quality Assurance, and Training, driving continuous improvement across these domains.

The responsibilities are comprehensive and demand a strategic and hands-on approach to performance management, process improvement, and cross-functional collaboration. The role mandates evaluation of performance and potential across all distribution center functions, identification and rectification of performance gaps, and support in annual operational plan preparation and execution. Additionally, the Assistant Director oversees peak and holiday staffing forecasts, equipment management, and scheduling to maintain operational efficiency.

Customer service excellence is a top priority, and the role requires fostering high service expectations amongst team members, monitoring service results, and effectively communicating with internal and external stakeholders including Account Teams, Senior Leadership, and customers. Innovation and adaptability are vital; the position leads the adoption of new processes, assets, and facilities designed to yield measurable business improvements. Cross-functional collaboration is essential to ensure customer satisfaction and business success.

Safety management is another critical element of the role. The Assistant Director of Operations is responsible for maintaining a safe work environment, overseeing compliance with health and safety regulations, managing safety trainings, audits, inspections, and record-keeping. The role demands a proactive approach to accident prevention and the security of all personnel and assets on site.

This leadership position also encompasses human resource responsibilities such as setting performance goals, conducting appraisals, succession planning, team building, and engagement activities to foster a strong and competent workforce. The role operates primarily within diverse warehouse environments including perishable, freezer, and grocery warehouses, in temperatures ranging from -20F to 90F, alongside typical office conditions.

Candidates for this position are expected to have extensive experience in retail distribution, logistics, supply chain, and warehouse operations, combined with an ability to navigate regulatory requirements related to transportation. The role does not require travel and is based on the 2nd shift schedule. C&S Wholesale Services is dedicated to providing a supportive and inclusive workplace, offering a full-time employment opportunity with a competitive benefits package and a chance to be part of an industry leader dedicated to innovation and operational excellence.