Assistant Director of Event Planning and Catering

Gaylord Hotels is a premier hospitality brand within the Marriott International portfolio, renowned for its expansive, resort-style properties and a strong focus on hosting meetings, conventions, and unique guest experiences. These hotels stand apart from traditional properties due to their vast convention spaces and a commitment to exceptional service through a dedicated team known as STARs. The brand has built a reputation not only for delivering high-quality events but also for cultivating a workplace where creativity, entrepreneurship, and heartfelt service are deeply embedded in the company culture. As part of Marriott International, Gaylord Hotels offers a wealth of opportunities to grow professionally in a diverse and inclusive environment, where associates are valued for their unique backgrounds and perspectives. The company actively promotes equal opportunity and non-discrimination across all employment practices, emphasizing the importance of a collaborative and supportive workplace.

The Convention Services Director role at Gaylord Hotels is a leadership position focused on overseeing the Convention Services department, ensuring the delivery of consistent, high-quality events. This role reports directly to the Director of Convention Services and is critical in managing the day-to-day activities of the department while steering its strategic direction. A major responsibility includes guiding the Convention Services leadership team by monitoring and evaluating their performance, setting clear goals, and fostering ongoing development through an implemented leader training plan. This helps with career progression and succession planning within the team.

Financial acumen is essential for this position, as the Director aids in preparing and managing the department’s budget, closely monitoring revenues, and actively pursuing new revenue streams. The role demands strong coordination between operational departments, maintaining effective communications, and timely problem resolution to ensure smooth operations. Compliance with safety standards and operational policies is paramount, as is a focus on profitability and service excellence.

This leadership role also emphasizes client relations. The Director works directly with clients throughout the event planning process to exceed expectations and collaborates closely with the Sales team to facilitate seamless event sales, turnover, and issue resolution. Maintaining strong vendor relationships, overseeing contractual compliance, and ensuring the accuracy of meeting planners’ information and facility guidelines are other key tasks. The position requires the management of customer satisfaction metrics, relying on post-event survey data to drive service improvements.

People leadership is a cornerstone of this role. The Director is responsible for mentoring, coaching, and training employees to sustain a productive and motivated workforce. This includes managing performance, delegating responsibilities effectively, resolving conflicts, and fostering a supportive work environment. Regular performance reviews and goal setting for Convention Service Managers are an integral part of the leadership duties.

Joining Gaylord Hotels means becoming part of a dynamic and innovative hospitality brand committed to making a difference in the meetings and events industry. It offers comprehensive career opportunities and a rich workplace culture that values every associate’s input and talents. For individuals passionate about leading dedicated teams and driving exceptional event experiences, the Convention Services Director role provides a robust platform for professional growth in a prestigious and welcoming setting.