Assistant Department Manager (Installation Materials)

Floor & Decor is a leading specialty retailer in the home improvement industry, dedicated to providing a wide range of high-quality flooring products, tools, and installation materials to customers across the nation. The company prides itself on offering an exceptional shopping experience through knowledgeable customer service, expert assistance, and a vast product selection including tile, wood, laminate, and more. With a robust commitment to career growth and employee development, Floor & Decor fosters an inclusive work environment that values diversity and promotes equal employment opportunities for all associates. This dynamic retail establishment operates with a strong focus on safety, customer satisfaction, and operational excellence in a fast-paced warehouse setting.

The role being described is the Product Sales Specialist Trainer position, a pivotal function within Floor & Decor's retail team. This position is responsible for training and developing Product Sales Specialists to ensure a consistently positive customer experience marked by excellent service and thorough product knowledge. The trainer acts as a mentor and coach, guiding sales staff on company values, safe operational practices, and the fundamental principles of retail including the basic P's: People, Position, Product, Presentation, Price, Promotion, and Purchasing. This role demands excellent communication skills, the ability to multitask in a bustling environment, and a hands-on approach to managing merchandising, pricing, and department organization.

Key duties include instructing staff on product certifications, enforcing compliance with safety standards such as proper lifting and forklift operation, and maintaining clear communication of standard operating procedures. The trainer also plays an integral role in inventory management by coordinating merchandise placement and stock replenishment in the showroom. Beyond staff development, the role involves direct customer interaction including assisting customers with product selections, processing transactions, and providing product education through classes. Floor & Decor supports this role with structured work hours from Monday through Sunday with specific pickup and store operational times to meet customer demand efficiently.

This position offers career advancement opportunities, competitive bonus programs, and comprehensive benefits including medical, dental, vision, and life insurance plans for eligible associates. Floor & Decor also emphasizes work-life balance through paid vacation, holidays, and volunteer time off, fostering a rewarding and supportive workplace. With an equal employment opportunity policy that ensures fair treatment to all employees regardless of legally protected status, Floor & Decor is committed to building a diverse team dedicated to delivering excellence in retail flooring and home improvement services.