Assistant Concessions Manager, TD Garden

Worcester, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $64,100.00 - $80,700.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Annual performance bonus

paid vacation days

Paid parental bonding leave

Tuition Reimbursement

Friends-and-family discounts

Job Description

Delaware North is a globally recognized hospitality and food service company with a rich history spanning over 100 years. The company operates in various sectors such as sports and entertainment venues, national parks, gaming, and hospitality, providing unique and memorable experiences to millions of guests annually. Delaware North is a family-owned business that prides itself on its commitment to quality, innovation, and exceptional service. Headquartered in the United States, the company has a diverse portfolio that includes iconic locations like TD Garden in Boston, Massachusetts, which is a premier sports and entertainment arena. This venue is the home arena for the NHL's Boston Bruins and the NBA's Boston Celtics, hosting over 200 events annually and welcoming more than 3.5 million visitors. The company’s dedication to its employees is evident through its comprehensive benefits package, career development opportunities, and inclusive work culture that values diversity and equal opportunity.

The role of Assistant Concessions Manager at TD Garden offers an exciting opportunity to join a dynamic team focused on elevating guest experiences within one of New England's most renowned venues. The position involves partnering with leadership to effectively lead and oversee concessions operations, ensuring a seamless and high-quality service delivery to guests. The Assistant Concessions Manager will be responsible for supervising team members and supervisors, conducting interviews and hiring, implementing guest service initiatives, and ensuring compliance with all relevant laws and company policies. This managerial role demands a strong commitment to operational excellence, guest satisfaction, and team development. Candidates with 1-3 years of management or supervisory experience in the food service industry, preferably with concessions experience, are ideal for this role.

The compensation for this position ranges from $64,100 to $80,700 annually, with additional earning potential through an annual bonus plan based on company and individual performance or an uncapped sales incentive plan. Delaware North's supportive work environment emphasizes professional growth and fosters creativity and innovation to improve concession stand operational efficiency. The company promotes work-life balance through benefits such as paid vacation, parental leave, and comprehensive medical, dental, and vision insurance. The role is critical in maintaining the high standards of service and quality that define Delaware North’s operations and contribute to the overall success of TD Garden as a top-tier entertainment destination.

Job Requirements

1-3 years' management or supervisory experience in the food service industry
Knowledge of general business accounting policy and procedures
Strong commitment to client and guest experience
Ability to analyze data and make decisions
Self-motivated with creative and innovative ideas
Demonstrated leadership and team-building skills
Ability to work in a fast-paced environment and ensure compliance with regulations

Job Qualifications

1-3 years' management or supervisory experience in the food service industry, preferably with prior concessions experience
Knowledge of general business accounting policy and procedures
Strong commitment to both the client and guest experience
Ability to analyze data and make decisions
Self-motivated, creative, and innovative ideas to increase concession stand operational efficiency
Demonstrated initiative, leadership, and team-building skills are essential

Job Duties

Coordinate and supervise the activities of team members and supervisors
Schedule and conduct candidate interviews and hire based on the consistent message and goal of the team
Actively participate and coordinate the successful implementation of Delaware North's guest service initiatives
Focus on training associates on company policies and procedures to ensure quality associate performance and customer service
Ensure compliance with federal, state, and local regulations regarding alcohol, sanitation, payroll, and employment
Verify sales reporting and prepare various cost and operational reports as required
Work appropriately to keep all locations clean, neat, and organized at all times
Provide and administer an effective system for the maintenance of inventory levels
Work to ensure all food and beverage equipment is properly maintained and repaired as required