Assistant Concessions Manager, Little Caesars Arena

Detroit, MI, USA|Travel

Job Overview

Compensation

Salary

Range $43,888.00 - $59,100.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Annual performance bonus

paid vacation days

Paid parental bonding leave

Tuition Reimbursement

Friends-and-family discounts

Job Description

Delaware North is a global leader in hospitality and food service, with a rich history spanning over 100 years as a family-owned company. The organization operates across a wide range of venues including iconic sports arenas, national parks, hotels, casinos, and retail establishments. At Little Caesars Arena in Detroit, Michigan—a state-of-the-art 20,000-seat venue that opened in 2017 and hosts the NHL's Detroit Red Wings and the NBA's Detroit Pistons—Delaware North provides comprehensive food, beverage, and retail services. This includes innovative concessions offerings as well as premium dining services across club areas, loge boxes, and luxury suites. The company takes pride in delivering exceptional guest experiences and fostering a positive, inclusive workplace culture. Delaware North offers career advancement opportunities, a supportive environment, and competitive benefits to its team members.

The Assistant Concessions Manager role at Little Caesars Arena is a vital leadership position within the concessions team. This role partners closely with the Concessions Manager to oversee daily operations and ensure all concession locations within the arena run smoothly and efficiently. The Assistant Manager will play a pivotal role in team leadership, helping to hire, train, and develop staff while maintaining high standards of guest service and compliance with all regulatory requirements including health and safety standards, alcohol service regulations, payroll, and financial protocols. Compensation for this position ranges from $43,888 to $59,100 per year with additional opportunities for annual bonuses based on company and individual performance or an uncapped sales incentive plan. The role demands a motivated professional with strong communication, organizational skills, and the ability to manage operations in a dynamic, fast-paced entertainment venue. This full-time position requires flexibility in scheduling to cover events, evenings, weekends, holidays, and varying business volumes. The Assistant Concessions Manager will ensure effective collaboration across team members and external partners, such as non-profit groups, to enhance operational efficiency and create memorable guest experiences. This role is ideal for a candidate with at least one year of supervisory experience in food service, preferably with concessions knowledge, and familiarity with food safety certifications such as ServSafe. Delaware North supports employees with opportunities for professional growth, a range of comprehensive benefits, and a vibrant work environment at an exciting venue in Detroit. This is a unique opportunity for hospitality professionals passionate about elevating guest experiences and developing successful teams in a renowned sports and entertainment setting.

Job Requirements

Minimum of 1 year of managerial or supervisory experience in the food service industry
Knowledge of food and beverage service standards, health regulations, and safety procedures
Ability to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certifications
Proficient computer skills including Word, Outlook, Excel, and point of sale systems
Strong communication, organizational, and time management skills
Capacity to work a flexible schedule to accommodate business levels

Job Qualifications

Minimum of 1 year of managerial or supervisory experience in the food service industry, preferably with prior concessions experience
Knowledge of food and beverage service standards, health regulations, and safety procedures
Ability to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certifications
Proficient computer skills including Word, Outlook, Excel, and point of sale systems
Strong communication, organizational, and time management skills
Capacity to work a flexible schedule to accommodate business levels

Job Duties

Manage day-to-day operations of all concession locations under the guidance of the Concessions Manager
Assist with coordinating team members and non-profit organization groups to ensure effective collaboration and operational efficiency
Contribute to hiring and training new team members on company objectives, policies, and procedures to drive team performance and deliver exceptional guest service
Ensure strict adherence to federal, state, and local regulations governing alcohol, food service, sanitation, payroll, financial protocols, and employment practices
Oversee cash handling and financial reporting, reconcile discrepancies, and support inventory management