Assistant Community Manager

Worcester, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $31.00 - $34.00

Work Schedule

Standard Hours

Split Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid holidays

Paid Time Off

Health Savings Account Contributions

Life insurance

Disability insurance

403B Retirement Plan with company match

Tax-advantaged accounts

Employee assistance program

Job Description

The Community Builders, Inc. (TCB) is a national nonprofit organization dedicated to strengthening neighborhoods and building sustainable communities where people of all income levels can thrive. As one of America's leading nonprofit real estate developers and owners, TCB focuses on transforming communities through high-quality affordable housing and neighborhood revitalization initiatives. Their mission centers around fostering strong, diverse neighborhoods that provide residents with opportunities for growth and well-being. TCB's commitment to equity, inclusion, and sustainability underscores all their development and management projects, making them a vital force in affordable housing advocacy across the nation.

The Assistant Community Manager position at ...

Job Requirements

College degree or 3+ years in a progressive career path in residential property management, hotel, hospitality or retail management
2+ years of experience in property management, hotel, hospitality or retail
Knowledge of all regulatory programs, policies and federal housing laws and guidelines
Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience
Proven excellent customer service skills

Job Qualifications

College degree or 3+ years in a progressive career path in residential property management, hotel, hospitality or retail management
2+ years of experience in property management, hotel, hospitality or retail
Industry designations such as COS, LIHTC, ARM preferred
Knowledge of all regulatory programs, policies and Federal Housing Laws and Guidelines
Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience
Proven excellent customer service skills

Job Duties

Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues
Monitors, directs and tracks performance of leasing, retention and re-certifications to meet a 97% physical occupancy goal
Prepares re-certifications, leasing applications, verifications, occupancy agreements and reports
Screens applicants to ensure compliance with Tenant Selection Plan and regulatory requirements
Keeps informed of market conditions and updates competitive market analysis quarterly
Enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers
Monitors rent balances, collects rents, and sends out late or quit notices as required
Participates in all aspects of managing a property including business goals, budgeting, risk management, maintenance, compliance, reporting, and personnel management
Oversees office functions including office hours, filing, computer systems, and reports
Inspects property, picks up litter, and reports issues to Service Maintenance Manager
Handles resident issues and concerns, partnering with Community Manager as needed
Inspects market ready units for acceptance to lease and for resident move in
Assists in recruitment, training, supervision and motivation of team members and participates in annual reviews and performance management process
Performs other duties as required