Assistant Banquet Manager

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $25.77 - $30.29

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

bonus eligibility

Training and Development

Job Description

JW Marriott Dallas Arts District is a prestigious luxury hotel situated in the heart of Dallas, Texas. Part of Marriott International's renowned luxury portfolio, JW Marriott hotels are celebrated worldwide for delivering exceptional guest experiences and fostering an empowering work environment for their associates. JW Marriott Dallas Arts District offers a unique blend of sophisticated comfort, modern amenities, and attentive service, making it a prime location for both business and leisure travelers. The hotel prides itself on creating a culture of inclusion, diversity, and respect, fostering a supportive workplace where associates can thrive and contribute to the brand's legacy of excellence. The property is located in a vibrant arts district, surrounded by cultural landmarks and exciting entertainment options, providing guests an immersive experience into the city's dynamic atmosphere.

This role is a full-time, entry-level management position at JW Marriott Dallas Arts District, specifically within the event management category. The position is designed to assist in leading the banquet staff during events, ensuring they meet the highest standards of service and execution. The hourly pay range is between $25.77 and $30.29, with eligibility for bonuses, reflecting the importance Marriott places on rewarding quality performance and dedication. As an assistant in this management role, the candidate will participate actively in both operational and human resource aspects of banquet services, balancing logistical duties with hands-on leadership during event execution.

The banquet management assistant will contribute to upholding Marriott's reputation for wonderful hospitality by directly engaging with the team and guests to enhance event success. Responsibilities include managing departmental inventories, maintaining sanitation and safety standards, scheduling and training staff, and ensuring guest satisfaction by addressing feedback and resolving concerns professionally. This position plays a critical role in facilitating memorable event experiences, from intimate gatherings to large-scale celebrations, by ensuring all elements of service run smoothly.

Working at JW Marriott means joining a global community of talented professionals committed to personal growth and professional development. The brand emphasizes a holistic well-being approach, encouraging associates to find balance and pursue their passions within a luxury environment. This role offers an excellent opportunity for those looking to advance their careers in hospitality management, providing exposure to high-profile events and collaboration with a diverse team passionate about delivering excellence. Join JW Marriott Dallas Arts District to become part of a brand that honors its founder's legacy by fostering innovation, genuine care, and cultural richness.

Job Requirements

High school diploma or GED
Minimum two years experience in event management, food and beverage, or related field
Ability to work full time
Excellent interpersonal and communication skills
Ability to lead teams and manage staff schedules
Knowledge of banquet inventory control and sanitation standards
Capability to handle guest inquiries and resolve issues professionally
Readiness to participate in meetings and training sessions
Commitment to Marriott's values and hospitality standards

Job Qualifications

High school diploma or GED
Two years experience in event management, food and beverage, or related professional area
Knowledge of banquet operations and customer service principles
Ability to lead and motivate a team
Strong organizational and communication skills
Familiarity with sanitation and safety standards
Basic understanding of inventory and supply management
Experience in handling guest feedback and resolving complaints
Ability to work collaboratively in a diverse team environment

Job Duties

Assist in managing departmental inventories and assets including par levels and maintenance of equipment
Maintain attendance log for banquet employees
Maintain and enforce established sanitation levels
Adhere to and reinforce all standards, policies, and procedures
Ensure employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
Order supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs)
Use banquet beverage use records to guide banquet beverage supervisor in controlling liquor costs and managing inventory
Understand the impact banquet operations have on overall success of events and manage activities to maximize customer satisfaction
Assist in scheduling banquet service staff to forecast and service standards while maximizing profits
Attend and participate in pertinent meetings
Lead shifts and actively participate in servicing events
Apply and broaden knowledge of food and wine pairings, cutting edge cuisine, and event presentation
Set a positive example for guest relations
Interact with guests to obtain feedback on product quality and service levels
Respond to and handle guest problems and complaints
Empower employees to provide excellent customer service
Strive to improve service performance
Support departmental orientation programs for new hires
Ensure employees understand expectations and parameters
Observe service behaviors and provide feedback
Review comment cards and guest satisfaction results with employees
Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures