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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $30.29
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Training and Development
Job Description
JW Marriott Dallas Arts District is a prestigious luxury hotel situated in the heart of Dallas, Texas. Part of Marriott International's renowned luxury portfolio, JW Marriott hotels are celebrated worldwide for delivering exceptional guest experiences and fostering an empowering work environment for their associates. JW Marriott Dallas Arts District offers a unique blend of sophisticated comfort, modern amenities, and attentive service, making it a prime location for both business and leisure travelers. The hotel prides itself on creating a culture of inclusion, diversity, and respect, fostering a supportive workplace where associates can thrive and contribute to the brand's legacy of... Show More
Job Requirements
- High school diploma or GED
- Minimum two years experience in event management, food and beverage, or related field
- Ability to work full time
- Excellent interpersonal and communication skills
- Ability to lead teams and manage staff schedules
- Knowledge of banquet inventory control and sanitation standards
- Capability to handle guest inquiries and resolve issues professionally
- Readiness to participate in meetings and training sessions
- Commitment to Marriott's values and hospitality standards
Job Qualifications
- High school diploma or GED
- Two years experience in event management, food and beverage, or related professional area
- Knowledge of banquet operations and customer service principles
- Ability to lead and motivate a team
- Strong organizational and communication skills
- Familiarity with sanitation and safety standards
- Basic understanding of inventory and supply management
- Experience in handling guest feedback and resolving complaints
- Ability to work collaboratively in a diverse team environment
Job Duties
- Assist in managing departmental inventories and assets including par levels and maintenance of equipment
- Maintain attendance log for banquet employees
- Maintain and enforce established sanitation levels
- Adhere to and reinforce all standards, policies, and procedures
- Ensure employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
- Order supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs)
- Use banquet beverage use records to guide banquet beverage supervisor in controlling liquor costs and managing inventory
- Understand the impact banquet operations have on overall success of events and manage activities to maximize customer satisfaction
- Assist in scheduling banquet service staff to forecast and service standards while maximizing profits
- Attend and participate in pertinent meetings
- Lead shifts and actively participate in servicing events
- Apply and broaden knowledge of food and wine pairings, cutting edge cuisine, and event presentation
- Set a positive example for guest relations
- Interact with guests to obtain feedback on product quality and service levels
- Respond to and handle guest problems and complaints
- Empower employees to provide excellent customer service
- Strive to improve service performance
- Support departmental orientation programs for new hires
- Ensure employees understand expectations and parameters
- Observe service behaviors and provide feedback
- Review comment cards and guest satisfaction results with employees
- Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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