AvantStay logo

Assistant Area Manager, Coachella Valley

Indio, CA, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Exact $70,304.00
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Work Schedule

Flexible
On-call
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
Retirement Plan
Paid parental leave
Fitness Reimbursement
Cell phone reimbursement
Mileage reimbursement

Job Description

AvantStay is a dynamic and rapidly growing company that specializes in providing world-class, authentic, tech-enabled short-term rental (STR) group experiences tailored primarily for the millennial generation. As a venture-funded startup operating within the expansive $100+ billion short-term rental industry, AvantStay is committed to revolutionizing the way travelers experience short-term rentals by offering a highly customized and seamless end-to-end service powered by advanced technology at every layer. The company's innovative approach focuses on delivering premium group travel experiences that combine the comforts of home with the conveniences of hotel-like services, all enhanced through a tech-savvy platform that ensures smooth and efficient interactions between guests, homeowners, and internal teams. With a firm footing in technology and hospitality, AvantStay is more than just a short-term rental company; it’s an experiential platform designed to cater uniquely to groups looking for memorable vacation stays. Operating in multiple markets, AvantStay thrives on strong community ties, offering personalized guest services, and maintaining high standards of operational excellence that define its brand promise. The work culture encourages creativity, innovation, and professional growth, making it an attractive workplace for those passionate about hospitality and technology alike.

The role of Assistant Area Manager at AvantStay is an essential position within the operations team, responsible for supporting the Area Manager in handling all day-to-day operational activities related to AvantStay's properties within a designated market area. This role demands close proximity to the market, requiring the candidate to reside within a short drive of vacation rental properties and to frequently travel within this geographic zone. The Assistant Area Manager acts as a vital link in ensuring a superior guest experience by auditing property conditions, managing inventory and supplies, and responding promptly to guest or homeowner concerns. They play a hands-on role in maintaining operational efficiency by coordinating with housekeeping and maintenance teams, performing quality assurance inspections, and managing communication channels between property owners and internal departments. This position also assumes leadership responsibilities in the absence of the Area Manager and Senior Assistant Area Manager, overseeing other field operations personnel and contributing to the management and training of the in-market team. The Assistant Area Manager must demonstrate excellent self-management, problem-solving skills, and the ability to navigate a fast-paced work environment while adhering to AvantStay's quality standards and operational protocols.

This is a full-time position offering an annual starting salary of $70,304 plus a performance-based bonus commensurate with skills and experience. AvantStay also provides a comprehensive benefits package including medical, dental, vision, and life insurance, flexible paid time off, complimentary and discounted property stays, pre-tax retirement savings plans, paid parental leave, fitness and cell phone reimbursements, and mileage reimbursement. The successful candidate will be part of a vibrant and innovative team dedicated to transforming the travel and real estate industries through technology and exceptional service, with opportunities to grow professionally and personally within a supportive and diverse company culture.

Job Requirements

  • Reside within a short drive of designated AvantStay vacation rental properties
  • 2+ years of hospitality or customer-facing experience
  • Vacation rental industry experience preferred
  • Basic Microsoft Office skills including Excel, Word, and PowerPoint
  • Knowledge of Salesforce is a plus
  • Availability to work weekends, holidays and flexible work hours
  • Possess a reliable car and a valid driver's license
  • Ability to stand, walk, and drive for the majority of working hours
  • Ability to bend, squat, kneel, climb, carry, reach, stoop and occasionally lift more than 25 lbs
  • Excellent self-management and ability to meet deadlines in a fast-paced environment
  • Responsive and communicative via Slack and email
  • Willingness to travel frequently within the market
  • Availability for rotating on-call shifts
  • Business needs require hands-on, in-market presence

Job Qualifications

  • 2+ years of hospitality or customer-facing experience
  • Vacation rental industry experience preferred
  • Basic skills in Microsoft Office including Excel, Word, and PowerPoint
  • Knowledge of Salesforce is a plus
  • Ability to work weekends, holidays, and maintain a flexible schedule
  • Reliable car and valid driver's license
  • Strong self-management and prioritization skills
  • Experience in hospitality or real estate is advantageous
  • Accredited Residential Manager (ARM) designation is a plus
  • Excellent communication skills and responsiveness via Slack and email

Job Duties

  • Reporting to the Area Manager and performing assigned tasks, filling in as the market lead and personnel manager in the absence of the Area Manager and Senior Assistant Area Manager
  • Serving as a reliable point of contact for AvantStay property owners by communicating effectively and reviewing owner distribution statements
  • Acting as a liaison between property owners and AvantStay internal departments
  • Meeting and maintaining AvantStay standards and metrics related to owner satisfaction
  • Collaborating with the in-market team to train, coach, and evaluate field operations personnel
  • Monitoring and resolving guest or homeowner issues within set timeframes and ensuring quality resolutions
  • Identifying and proactively addressing property issues or quality assurance concerns independently or by assigning duties
  • Performing essential administrative duties to support daily operations without direct supervision
  • Coordinating or overseeing housekeeping and routine rental maintenance tasks
  • Ensuring appropriate inventory levels of consumables and linens at properties
  • Conducting property inspections to ensure compliance with AvantStay standards
  • Responding promptly to guest and homeowner concerns via multiple communication channels
  • Traveling frequently within the designated area to support operations and compliance
  • Participating in rotating "On Call" after-hours market support

Job Criteria

Experience

Mid Level (3-7 years)


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