Assistance Food & Beverage Manager OEM

San Bernardino, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $30.53

Work Schedule

Standard Hours

Day Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Pet insurance

Life insurance

Disability insurance

401(k) savings plan

Paid Time Off

Employee Discounts

Job Description

Claremont Resort & Club is a prestigious luxury resort located on 22 acres in the scenic Berkeley and Oakland Hills, offering breathtaking views of the San Francisco Bay. With a rich history spanning over a century, the resort has established itself as a cornerstone of high-end hospitality and service in the Bay Area. The property combines the charm and elegance of its 19th-century origins with modern amenities and services to create an unparalleled experience for guests. The resort features a variety of dining options including Limewood, an acclaimed restaurant where guests enjoy exquisite meals with friends. It also includes The Spa at the Claremont, an urban oasis providing relaxation and wellness treatments. Additionally, The Club at the Claremont offers guests a comprehensive wellness experience focused on health and vitality. This iconic resort is part of HEI Hotels and Resorts’ portfolio, a company known for its commitment to excellence, diversity, and inclusivity in the hospitality industry.

The role available is a Restaurant and Room Service Manager position responsible for overseeing daily operations of the resort’s restaurant and room service offerings for breakfast, lunch, and dinner periods. This includes management of bar operations and ensuring all food and beverage outlets run smoothly and effectively. The manager will be responsible for interviewing, hiring, training, and developing staff, as well as conducting performance evaluations and handling disciplinary matters as necessary. This position requires managing adherence to all hotel standard operating procedures (SOPs), safety regulations, and compliance with federal, state, and local laws, all while maintaining a high standard of service quality and guest satisfaction. Additionally, the role entails budget forecasting, cost control, and resource management tailored towards optimizing revenues and minimizing expenses. The manager will respond to customer trends and feedback to enhance the guest experience and drive future sales. Maintenance and sanitation of the outlets and equipment must be monitored and controlled to uphold quality and protect company assets. The position emphasizes strong decision-making skills based on established policy and requires availability for regular work attendance. HEI Hotels and Resorts values diversity and military experience, encouraging candidates from all backgrounds to apply. The hourly wage for this role is competitive at $30.53 and the position is not eligible for tips, service charges, or discretionary performance bonuses. HEI Hotels and Resorts also supports employee wellness through a comprehensive benefits program, offering medical, dental, vision, pet insurance, life insurance, disability coverage, a 401(k) savings plan with matching funds, paid time off, and various employee discounts. This comprehensive and rewarding opportunity is ideal for candidates seeking to advance their careers in luxury hospitality management within a distinguished company and environment.

Job Requirements

More than two years of post-high school education
Two years of full employment in a related position with this company or other organization(s)
Hotel experience preferred
Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work
May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines
Supervision/management communication skills are required
Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations
Ability to make occasional decisions which are generally guided by established policy and procedures
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
Effective verbal and written communication skills
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Job Qualifications

More than two years of post-high school education
Two years of full employment in a related position with this company or other organization(s)
Hotel experience preferred
Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work
May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines
Supervision/management communication skills are required
Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations
Ability to make occasional decisions which are generally guided by established policy and procedures
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
Effective verbal and written communication skills
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Job Duties

Manage the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager
Direct the day-to-day operations of the bar operations
Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members
Retain and motivate associates within the various outlets
Assist with the implementation of company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s)
Investigate and analyze current activities or information and make logical conclusions and recommendations
Ability to make decisions based on established policy and procedures
Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc..) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service
Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects
Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service
Comply with attendance rules and be available to work on a regular basis
Perform any other job-related duties as assigned