ARRIBA ABAJO RESTAURANT HOST | FULL-TIME

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $19.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Health Insurance
401(k) Plan
Paid Time Off
Adoption assistance
discounted hotel rooms
Free Employee Meals
educational assistance

Job Description

Arriba Abajo is a vibrant cantina-themed bar and restaurant located within the prestigious Thompson and Tommie Austin hotels, two of the premier lifestyle hotels situated in the heart of Downtown Austin. This exciting new concept is set to open in early spring and will offer an expansive 17,000 square feet of indoor and outdoor dining and lounge spaces. The venue will include multiple spaces designed for private events as well as an inviting pool deck area that serves both hotel guests and residents. The bar and restaurant aim to provide an immersive and authentic dining experience inspired by the lively and colorful cantina culture, where guests can enjoy an inviting atmosphere, excellent food, and refreshing drinks in a stylish setting. Arriba Abajo is committed to delivering top-notch guest services, combining unique flavors with an exceptional ambiance that reflects the spirit and energy of Austin’s most popular quarter.

The role of Arriba Abajo Host is central to shaping the guest experience by creating a welcoming and positive first impression. Hosts at Arriba Abajo are the initial point of contact for guests entering the restaurant, responsible for greeting guests warmly, managing table accommodations efficiently, and offering insightful menu recommendations to enhance the dining experience. A host’s ability to engage with guests professionally and attentively can significantly influence their overall impression of their visit and ensure their satisfaction throughout their stay. This position also demands the capacity to handle busy periods with poise and multitasking abilities, balancing phone, computer, and in-person interactions seamlessly. The Arriba Abajo Host position is ideal for individuals with previous experience as restaurant greeters or hostesses who excel in customer service and thrive in fast-paced, high-energy environments.

The host role is more than just a greeting position; it is a significant responsibility in the hospitality team, vital for maintaining the smooth operation of the restaurant floor. The Arriba Abajo Host interacts closely with other team members to facilitate seating arrangements, monitor guest wait times, and address special requests or concerns proactively. Ensuring that guests feel valued and attended to from the moment they enter creates a memorable experience that encourages repeat visits and positive word-of-mouth reviews. This position is perfect for those who enjoy working with diverse clientele and want to be part of a dynamic, upscale dining environment. Additionally, working within the Thompson and Tommie Austin hotels provides exciting opportunities for growth within the Hyatt brand, known globally for its commitment to excellence and employee development.

This part-time to full-time employment opportunity is designed for candidates who are flexible and willing to work various shifts, including day, evening, weekends, and holidays. The role offers competitive wages alongside the intangible benefits of working in a renowned hospitality setting. Candidates who are enthusiastic, personable, and capable of maintaining high energy and a friendly demeanor during busy service hours will find this role rewarding. Working at Arriba Abajo means embracing the renowned Hyatt Touch, delivering not only service but a heartfelt hospitality experience that leaves a lasting impression on every guest. Join the team to be a crucial part of bringing this new and exciting concept to life in downtown Austin, contributing to a premier lifestyle hospitality experience that blends luxury with local flavor and community spirit.

Job Requirements

  • high school diploma or equivalent
  • prior experience in a host or greeter role preferred
  • excellent interpersonal and communication skills
  • ability to multitask in a fast-paced environment
  • strong organizational skills
  • reliable and punctual
  • capacity to stand for extended periods
  • ability to work flexible hours including weekends and holidays
  • commitment to providing exceptional guest service

Job Qualifications

  • a friendly and welcoming demeanor
  • previous customer service experience
  • ability to multi task using phone, computer, ipad, simultaneously and regularly
  • strong verbal communication skills
  • ability to stand for long periods
  • ability to work cohesively with colleagues
  • flexible schedule willing and able to work day shifts, evenings, weekends and holidays
  • desire to exceed guest expectations

Job Duties

  • greet and welcome guests upon arrival
  • manage reservations and seating arrangements efficiently
  • provide menu recommendations and answer guest inquiries
  • coordinate with restaurant staff to ensure smooth guest flow
  • handle guest complaints and resolve issues promptly
  • maintain appearance and organization of the host station
  • assist with phone and online bookings

Job Criteria

Experience

Mid Level (3-7 years)


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