Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $19.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Financial wellbeing
Paid Time Off
Family bonding time
Adoption assistance
Colleague discounts
Free Meals
Job Description
Arriba Abajo is a vibrant Cantina-themed bar and restaurant situated within the luxurious Thompson and Tommie Austin hotels, two premier lifestyle establishments located in the heart of Downtown Austin. This exciting new concept is set to open in early spring, boasting an impressive 17,000 square feet of indoor and outdoor dining and lounge spaces. It offers a dynamic setting that includes multiple venues for private events as well as a stylish pool deck servicing both hotel guests and residents. With a season running from March 1st through August 15th, Arriba Abajo promises to deliver an exceptional hospitality experience in one of Austin's most sought-after locations.
The role of Pool Host at Arriba Abajo is pivotal in shaping the guest experience from the moment they arrive. As the first point of contact, Pool Hosts are tasked with welcoming guests warmly and creating a lasting positive impression. These professionals play a vital role in managing table accommodations and guiding guests through the menu with thoughtful recommendations that enhance the dining experience. Beyond greeting, Pool Hosts may be the final touchpoint in ensuring that every guest leaves satisfied, demonstrating hospitality skills reminiscent of those found in seasoned greeters or hostesses. Successful candidates will have experience in restaurant greeting roles, excellent communication abilities, and a passion for delivering impeccable service.
Arriba Abajo operates within the context of two distinct yet complementary hotels, each offering unique accommodations and amenities. Thompson Austin features 212 luxury guestrooms and suites along with 17 residences, a 10,000-square-foot wellness center, three restaurant and bar concepts, a sprawling pool deck with private cabanas, and over 10,000 square feet of versatile event space. Meanwhile, Tommie Austin, designed for the spirited adventurer, houses 193 king rooms and offers a boutique coffee and wine shop. Tommie encourages guests to immerse themselves in Austin’s culture while providing warm and authentic service. Both hotels are anchored by the expansive cantina-themed restaurant space and also incorporate other popular dining options including The 5th Street Diner and The Royale Room, which serve locals, residents, and hotel guests alike.
Working as a Hyatt associate at Arriba Abajo means joining an environment that demands exceptional performance but rewards you with excellent career growth opportunities, enriching experiences, and a supportive workplace culture. Hyatt is renowned for its commitment to inclusivity and providing an experience known as "The Hyatt Touch," where employees thrive by offering personalized and memorable service. This position offers more than just a job; it is an opportunity to be part of a prestigious brand that values its people and their contributions, encouraging teamwork, professional development, and a flexible schedule to accommodate diverse lifestyles and commitments.
Benefits under Hyatt are comprehensive, covering health, financial, and lifestyle aspects. Associates have access to various health and welfare plans customizable for themselves and eligible dependents. Financial well-being is supported through a 401(k) plan, College Saving Plan, and Employee Stock Purchase Plan. Lifestyle benefits include paid time off with vacation, holidays, and sick leave, paid family bonding time, adoption assistance, discounts and complimentary stays at Hyatt locations worldwide, free meals during shifts, and opportunities for educational assistance, all aimed at fostering a healthy work-life balance and employee satisfaction.
The role of Pool Host at Arriba Abajo is pivotal in shaping the guest experience from the moment they arrive. As the first point of contact, Pool Hosts are tasked with welcoming guests warmly and creating a lasting positive impression. These professionals play a vital role in managing table accommodations and guiding guests through the menu with thoughtful recommendations that enhance the dining experience. Beyond greeting, Pool Hosts may be the final touchpoint in ensuring that every guest leaves satisfied, demonstrating hospitality skills reminiscent of those found in seasoned greeters or hostesses. Successful candidates will have experience in restaurant greeting roles, excellent communication abilities, and a passion for delivering impeccable service.
Arriba Abajo operates within the context of two distinct yet complementary hotels, each offering unique accommodations and amenities. Thompson Austin features 212 luxury guestrooms and suites along with 17 residences, a 10,000-square-foot wellness center, three restaurant and bar concepts, a sprawling pool deck with private cabanas, and over 10,000 square feet of versatile event space. Meanwhile, Tommie Austin, designed for the spirited adventurer, houses 193 king rooms and offers a boutique coffee and wine shop. Tommie encourages guests to immerse themselves in Austin’s culture while providing warm and authentic service. Both hotels are anchored by the expansive cantina-themed restaurant space and also incorporate other popular dining options including The 5th Street Diner and The Royale Room, which serve locals, residents, and hotel guests alike.
Working as a Hyatt associate at Arriba Abajo means joining an environment that demands exceptional performance but rewards you with excellent career growth opportunities, enriching experiences, and a supportive workplace culture. Hyatt is renowned for its commitment to inclusivity and providing an experience known as "The Hyatt Touch," where employees thrive by offering personalized and memorable service. This position offers more than just a job; it is an opportunity to be part of a prestigious brand that values its people and their contributions, encouraging teamwork, professional development, and a flexible schedule to accommodate diverse lifestyles and commitments.
Benefits under Hyatt are comprehensive, covering health, financial, and lifestyle aspects. Associates have access to various health and welfare plans customizable for themselves and eligible dependents. Financial well-being is supported through a 401(k) plan, College Saving Plan, and Employee Stock Purchase Plan. Lifestyle benefits include paid time off with vacation, holidays, and sick leave, paid family bonding time, adoption assistance, discounts and complimentary stays at Hyatt locations worldwide, free meals during shifts, and opportunities for educational assistance, all aimed at fostering a healthy work-life balance and employee satisfaction.
Job Requirements
- Previous experience in restaurant greeting or hosting
- customer service skills
- ability to multitask and use multiple devices simultaneously
- strong verbal communication
- ability to stand for long periods
- willingness to work day shifts, evenings, weekends, and holidays
- ability to work cohesively with colleagues
Job Qualifications
- Friendly and welcoming demeanor
- previous customer service experience
- ability to multi task using phone, computer, and other devices
- strong verbal communication skills
- ability to work effectively in a fast paced environment
- desire to exceed guest expectations
- team player mindset
- flexible schedule availability
Job Duties
- Welcome guests and create a positive first impression
- manage table accommodations efficiently
- offer knowledgeable menu recommendations
- ensure guest satisfaction and address concerns
- communicate effectively with guests and team members
- assist with maintaining the pool deck and dining areas
- uphold Hyatt’s standards of warmth and authentic service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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