Area Operations Manager

Centennial Hospitality Group (CHG) is a prominent player in the restaurant industry, committed to delivering exceptional dining experiences across its portfolio of brands. Among its thriving restaurants, Wing Shack stands out as a beloved local wing joint known for its vibrant atmosphere, delicious food, and dedicated team culture. Wing Shack aims to be more than just a place to eat wings; it strives to be everyone's Favorite Local Wing Joint where both guests and team members feel valued and energized. The company emphasizes a commitment to quality, service, value, pride, positive energy, and continuous development, reflecting CHG’s overarching standards and culture throughout all its establishments.

The Operations Manager role at Wing Shack is pivotal to the restaurant's success, serving as a key figure in supporting General Managers and the Restaurant Development Specialist to ensure operational and relational excellence. This role entails leading and inspiring the crew, fostering a positive community environment, and actively shaping the culture of the restaurant. As an Operations Manager, you will be the driving force behind daily operations, ensuring that everything runs smoothly, the team remains motivated and well-trained, and every guest experiences memorable service that encourages repeat visits.

This leadership position requires a hands-on approach where the individual not only manages operations but also drives key business results such as labor management, inventory control, and profitability. The Operations Manager is expected to uphold the standards set by CHG while embracing the company’s vibrant culture, characterized by the unique energy referred to as GAS (Give a S**t). Energetic, accountable, and passionate, this role offers the opportunity to lead in a fast-paced environment where attitude and ownership are as important as experience.

Wing Shack is experiencing rapid growth and offers its Operations Managers significant opportunities for professional development and advancement within the brand. The company fosters a work environment where team members genuinely enjoy their roles, contributing to a collaborative and supportive workplace. Competitive pay combined with performance incentives make this position attractive for motivated leaders who are eager to drive operational excellence and cultivate a strong team culture.

This full-time position expects a commitment of 45 to 55 hours per week, including availability to manage high-volume shifts and participate in community events, food truck operations, and catering services when required. Ideal candidates possess substantial previous restaurant experience, including multi-unit management, financial planning skills, and the ability to oversee diverse operational functions such as safe food handling, leadership development, and performance analysis. Physical fitness and the capability to manage extensive travel between locations are also essential. The Operations Manager serves as an ambassador for Wing Shack’s brand and values, embodying the spirit and dedication that make the restaurant a standout destination for wing lovers.