Job Overview
Employment Type
Full-time
Compensation
Salary
Range $69,266.43 - $124,903.49
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Life insurance
Disability insurance
Paid Time Off
Job Description
Simon Property Group is a global leader in retail real estate, specializing in the ownership, management, and development of premier shopping destinations. Among its portfolio is the Pleasant Prairie Premium Outlets, a vibrant retail center known for its diverse mix of high-quality retailers, exceptional customer service, and inviting atmosphere. The center aims to provide shoppers with a superior shopping experience through a clean, safe, and aesthetically pleasing environment that encourages both tenant success and customer satisfaction. Simon Property Group is committed to maintaining and enhancing the value of its properties while adhering to the highest operational standards and compliance requirements.
The Operations Director position at Pleasant Prairie Premium Outlets plays a critical role in supporting these goals. This leadership role is responsible for maximizing the shopping experience and tenant sales by ensuring the property is impeccably maintained, safe, and welcoming. The Operations Director directs all operational functions, including maintenance, grounds keeping, custodial services, construction projects, and contracted vendor management. This role requires a hands-on leader who can develop and implement long-term capital plans to maintain and improve the property assets, oversee preventative maintenance, and ensure all safety systems are up to code.
In addition, the Operations Director manages property operating budgets, procurement, construction activities, and team leadership. This includes supervising onsite teams and contractors, conducting routine inspections, prioritizing capital projects, and ensuring compliance with Simon’s Purchasing Policy and Code of Business Conduct. The role demands strong problem-solving skills to rapidly address operational issues, a solid understanding of facility systems including the ability to interpret engineering drawings and schematics, and the ability to collaborate effectively with the General Manager to maximize operational efficiency and profitability.
Safety and risk management are paramount, with the Operations Director responsible for developing and administering training related to OSHA, ADA, EPA regulations, and emergency response protocols. This role also involves managing crisis situations, ensuring public safety, and building relationships with local authorities and civic leaders. The salary for this role ranges from $69,266.43 to $124,903.49 annually, depending on experience and qualifications. Simon offers a comprehensive benefits package including medical, dental, and vision coverage, 401(k), life and AD&D insurance, disability insurance, flexible spending accounts, and paid time off.
This is an excellent opportunity for a seasoned operations, facilities, or property management professional looking to advance their career in a dynamic, high-profile retail environment. The role offers significant responsibility and the chance to directly impact the success of a premier shopping destination. It requires a minimum of 5 years' experience, strong leadership skills, and a commitment to operational excellence and customer service.
The Operations Director position at Pleasant Prairie Premium Outlets plays a critical role in supporting these goals. This leadership role is responsible for maximizing the shopping experience and tenant sales by ensuring the property is impeccably maintained, safe, and welcoming. The Operations Director directs all operational functions, including maintenance, grounds keeping, custodial services, construction projects, and contracted vendor management. This role requires a hands-on leader who can develop and implement long-term capital plans to maintain and improve the property assets, oversee preventative maintenance, and ensure all safety systems are up to code.
In addition, the Operations Director manages property operating budgets, procurement, construction activities, and team leadership. This includes supervising onsite teams and contractors, conducting routine inspections, prioritizing capital projects, and ensuring compliance with Simon’s Purchasing Policy and Code of Business Conduct. The role demands strong problem-solving skills to rapidly address operational issues, a solid understanding of facility systems including the ability to interpret engineering drawings and schematics, and the ability to collaborate effectively with the General Manager to maximize operational efficiency and profitability.
Safety and risk management are paramount, with the Operations Director responsible for developing and administering training related to OSHA, ADA, EPA regulations, and emergency response protocols. This role also involves managing crisis situations, ensuring public safety, and building relationships with local authorities and civic leaders. The salary for this role ranges from $69,266.43 to $124,903.49 annually, depending on experience and qualifications. Simon offers a comprehensive benefits package including medical, dental, and vision coverage, 401(k), life and AD&D insurance, disability insurance, flexible spending accounts, and paid time off.
This is an excellent opportunity for a seasoned operations, facilities, or property management professional looking to advance their career in a dynamic, high-profile retail environment. The role offers significant responsibility and the chance to directly impact the success of a premier shopping destination. It requires a minimum of 5 years' experience, strong leadership skills, and a commitment to operational excellence and customer service.
Job Requirements
- Bachelor’s degree or equivalent experience
- minimum 5 years of prior operations, facilities or property management experience
- working knowledge of maintenance and operational functions strongly preferred
- ability to read and understand blueprints, CAD drawings and other schematics
- meets commitments - produces accurate work
- solution oriented and results driven
- basic to moderate computer skills (email, excel, word, online order systems etc.)
- valid driver’s license
- ability to lift and carry up to 50 pounds
Job Qualifications
- Bachelor's degree or equivalent experience
- minimum 5 years operations, facilities or property management experience
- working knowledge of maintenance and operational functions
- ability to read and understand blueprints, CAD drawings and schematics
- meets commitments and produces accurate work
- solution oriented and results driven
- basic to moderate computer skills
- valid driver's license
- ability to lift and carry up to 50 pounds
Job Duties
- Develop 5-year capital plan to maintain and enhance property assets
- oversee preventative maintenance and record keeping
- ensure property safety systems are compliant and inspected
- conduct daily property walk-throughs and respond to operational issues
- assist in procurement and application of goods and services within budget
- manage property operating expenses and financial variances
- conduct regular property inspections and prioritize capital projects
- manage capital projects and ongoing services including contractor evaluation and work oversight
- manage preventative maintenance program and oversee repairs or construction
- manage relationships with contracted service providers
- co-manage construction activities with corporate Development team
- maintain safe environment through hazard identification and regulatory compliance
- lead maintenance staff assignments and training
- ensure public safety, center security and risk management
- read and interpret engineering drawings and schematics
- assist General Manager with profit margin maximization
- perform condition assessments for long range capital planning
- maintain accurate capital database information
- review and process vendor invoices
- understand leases to determine operational financial responsibility
- implement energy plan to minimize costs and maintain comfort
- prepare and oversee operational budgets
- provide leadership and guidance in operations and customer service
- fulfill Manager-on-Duty rotation and manage day-to-day activities
- provide operations support for special events and holidays
- contribute to five year strategic plan updates
- complete required reports
- assist General Manager in emergency management and training
- oversee operations during crises
- resolve escalated customer complaints
- coordinate fire safety programs and liaise with civic leaders
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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