Area Assistant General Manager

Tampa, FL, USA|

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Paid holidays

Job Description

Embassy Suites by Hilton Tampa Brandon is a part of the globally recognized Hilton brand, known for its commitment to quality hospitality and excellent guest experiences. Located in the vibrant city of Tampa, Florida, this hotel offers a full-service lodging experience designed to cater to both business and leisure travelers. The establishment is well-regarded for its spacious suites, exceptional customer service, and an array of amenities including complimentary breakfast and evening receptions. As a hotel within the Embassy Suites portfolio, it embodies the brand values of quality, comfort, and convenience, contributing to Hilton's reputation as one of the world's leading hotel companies.

The role of Area Assistant General Manager at Embassy Suites by Hilton Tampa Brandon is an exciting opportunity suited for dynamic managerial professionals ready to oversee and manage comprehensive hotel operations. This full-time mid-senior management position involves supervising multiple departments within the hotel to ensure streamlined services that meet or exceed brand and company standards. The Assistant General Manager plays a pivotal role in maintaining operational excellence, enhancing guest satisfaction, and driving financial performance.

The responsibilities extend beyond daily management – this role requires strong leadership skills to interview, train, schedule, coach, and support hotel associates, ensuring their performance aligns with Hilton Hotels Management’s core values. The Area Assistant General Manager assists in forecasting, budgeting, and financial reporting to optimize revenue and manage expenses effectively while guaranteeing adequate staffing and supplies. This position also emphasizes the importance of guest satisfaction through monitoring scores and proactively resolving complaints.

Operational oversight includes managing property accounting functions, coordinating payroll, ensuring internal audit standards are met, and actively participating in the hotel’s safety committee. Additionally, the role entails collaboration with sales teams to implement strategies aimed at boosting occupancy and revenue. The successful candidate must ensure the smooth functioning of front office systems and safety compliance with OSHA and other standards.

In this capacity, the Area Assistant General Manager is not only a key figure in day-to-day hotel operations but also an essential player in career advancement within the hotel management hierarchy, with potential growth opportunities leading to General Manager, Area General Manager, and Regional Director of Operations. Hilton offers a structured career path for driven leaders aiming to expand their capabilities and grow within the hospitality industry.

Employment with Embassy Suites by Hilton Tampa Brandon is a rewarding career choice characterized by a supportive work environment, opportunities for professional development, and a competitive salary range that reflects the role’s seniority and responsibility. The work schedule may include holidays, weekends, and alternative shifts, indicative of the hospitality sector’s nature. Physical requirements such as standing, walking, lifting, and bending emphasize the active and hands-on aspect of this managerial role.

Overall, the Area Assistant General Manager position is ideal for individuals with a passion for hospitality management, a commitment to high-quality service, and the skills needed to manage complex hotel operations efficiently while fostering a positive guest experience and a productive work environment.

Job Requirements

Associate or bachelor’s degree preferred
Intermediate knowledge of overall hotel operations
Ability to work varying schedules including holidays weekends and alternate shifts
Physical ability to stand walk push lift up to 25 pounds bend reach stoop kneel or crouch
Effective communication and leadership abilities
Commitment to maintaining high hospitality standards
Familiarity with OSHA and MSDS safety standards

Job Qualifications

Associate or bachelor’s degree preferred
Intermediate knowledge of overall hotel operations
Strong leadership and interpersonal skills
Ability to manage multiple departments and priorities
Experience in budgeting and financial reporting
Excellent customer service and conflict resolution skills
Knowledge of safety and audit standards
Proficiency in front office systems and hotel management software

Job Duties

Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests
Assist the GM in preparation of forecasts and reports and assist in the development implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff
Monitor guest satisfaction scores and work toward increasing departmental and overall satisfaction
Resolve customer complaints and anticipate potential problems by reviewing operational issues business flow and associate performance
Oversee property accounting functions including accounts payable and receivable house bank audits petty cash and tax
Coordinate with corporate accounting department to oversee payroll functions
Oversee and ensure internal audit standards are met
Interact with sales staff to discuss and implement sales strategies to improve occupancy levels and revenues
Monitor and maintain front office systems and equipment to ensure optimum performance
Serve on the hotel’s safety committee
Create measurable action plans to remedy guest service deficiencies
Practice safe work habits follow MSDS and OSHA standards
Perform other duties as requested by management