Aquatics Concierge Associate

The Bay Club Company (TBCC) is a premier hospitality and recreational organization dedicated to providing exceptional experiences for its members and guests. Known for its commitment to excellence and a unique company culture grounded in respect, responsibility, and forward-thinking values, TBCC operates various luxury clubs and recreational facilities that emphasize service, community, and wellness. This company prides itself on fostering an inclusive and supportive workplace where diversity is celebrated, and all employees are empowered to contribute meaningfully to the organization's success. TBCC is an Equal Opportunity Employer that ensures fair employment practices without discrimination on any grounds including race, religion, gender identity, or disability status. Compensation for the Aquatics Concierge position is $20 per hour, reflecting the company’s commitment to attract skilled professionals who are dedicated to providing outstanding service.

As an Aquatics Concierge reporting to the Aquatics Director, your primary mission is to create a memorable and enjoyable experience for members and guests using the aquatic recreational facilities. This role serves as the welcoming face and professional liaison, responsible for maintaining a clean, inviting environment and delivering exceptional customer service standards. The Aquatics Concierge plays a vital role in ensuring smooth and efficient operations at the aquatics center by handling appointments, class schedules, and point-of-sale transactions with accuracy and professionalism. Beyond customer interaction, the role requires cross-training with other departments to comprehensively understand the suite of services offered, enabling superior support and communication.

The role embraces TBCC’s unique Code of Culture, which stresses respectful communication, proactive ownership, humility, teamwork, and curiosity. The Aquatics Concierge is expected to embody these core values by engaging in honest and empathetic interactions, anticipating members’ needs, and collaboratively working with the team to troubleshoot and enhance service delivery. Regular attendance at department meetings and adherence to club and aquatics policies are essential facets of the job, helping to uphold the standard of excellence that members expect.

Working in a dynamic environment, the Aquatics Concierge will navigate various communication channels, including phone, email, text, and in-person engagements, to facilitate seamless member and guest experiences. Responsibilities also include managing administrative tasks such as data collection and generating reports to support operational insights. The position demands physical readiness to perform light lifting and maintain an alert presence in the facility while interacting with members and staff. Availability primarily over weekends during the summer season is required to meet member needs at peak times.

Overall, the Aquatics Concierge role at The Bay Club Company is more than a service position; it is an opportunity to join a committed team that values personal growth, collaboration, and delivering a best-in-class aquatic experience. If you bring a positive attitude, professional demeanor, and dedication to excellence in hospitality, this role invites you to contribute to an inspiring culture while fostering wellness and community engagement in a vibrant aquatics setting.