Ankeny, IA - Host - Sterling's

Ankeny, IA, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $13.00 - $18.00

Benefits

flexible scheduling

Employee Discounts

meal benefits

Opportunities for advancement

Supportive team environment

Job Description

B&B Theatres is a well-established entertainment company specializing in cinema and dining experiences. With multiple locations, including their Ankeny 12 theatre in Ankeny, Iowa, B&B Theatres is dedicated to providing guests with magical, meaningful, and memorable moments by combining innovative movie-going with exceptional hospitality and service. As a family-oriented business, B&B Theatres values integrity, joy, and fun, fostering a work environment where employees can find professional fulfillment and enjoy their roles.

The host/hostess position at B&B Theatres' restaurant and suites within the Ankeny 12 theatre plays a pivotal role in shaping guests' initial and ongoing dining experiences. This ro... Show More

Job Requirements

Must be at least 18 years old
Positive attitude and excellent communication skills
Neat appearance and engaging friendly personality
Efficient observant knowledgeable and personable
Proven ability to work effectively under pressure in a fast-paced environment collaborating with various team members
Previous experience in a customer service role within a fast-paced environment is highly desirable

Job Qualifications

Must be at least 18 years old
Positive attitude and excellent communication skills
Neat appearance and engaging friendly personality
Efficient observant knowledgeable and personable
Proven ability to work effectively under pressure in a fast-paced environment collaborating with various team members
Previous experience in a customer service role within a fast-paced environment is highly desirable

Job Duties

Greet guests arriving with a welcoming and professional demeanor
Manage guest flow including maintaining an accurate waiting list when necessary
Provide guests with menus and address initial inquiries about the restaurant or services
Escort guests to their preferred tables or seating areas
Strategically manage table rotation to ensure equitable distribution of guests among servers
Proactively engage with seated guests to ensure their satisfaction with the food and service
Respond to guest feedback and complaints with professionalism and escalate issues to management when necessary
Answer telephone calls promptly and courteously take reservations accurately and respond to inquiries
Maintain a thorough knowledge of the restaurant menu and current specials
Collaborate effectively with bussers cooks and other restaurant staff to ensure seamless service
Assist with other front-of-house tasks as needed to support overall operations
Always provide exceptional customer service
Maintain a clean and organized host station and guest waiting areas
Perform any other duties as delegated or directed by a supervisor

Job Location

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