Amway Grand Plaza Front Desk Agent

AHC Hospitality is a prominent hospitality management company known for representing a diverse array of hotels, restaurants, and resorts that range from comfortably casual settings to lavishly appointed venues. The company takes pride in delivering exceptional experiences to guests at every touchpoint, whether it’s hosting large meetings, serving intimate dining experiences, or creating beautiful and inviting spaces for visitors to enjoy. AHC Hospitality's portfolio includes distinguished properties such as the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown. This broad spectrum offers both guests and associates an engaging environment rich with opportunity and variety.

AHC Hospitality is deeply committed to the professional growth and success of its team members, viewing employee achievements as integral to its own success. The company supports development through training, mentorship, and career advancement opportunities within their diverse hospitality operations. Employees have the chance to find roles that align with their personalities and career goals across various properties, ranging from luxury hotels to vibrant city-center locations.

This particular opportunity is a full-time Front Desk Associate position at the Amway Grand Plaza Hotel, a flagship property managed by AHC Hospitality. The role involves varied working hours between first and second shifts, including mandatory weekend availability. Employees in this position are eligible to receive a comprehensive benefits package, including medical, dental, and vision coverage, 401K retirement plans, paid vacation, discounted downtown parking, complimentary employee meals, and discounts at affiliated hotels and restaurants.

As a Front Desk Associate at the Amway Grand Plaza Hotel, you will serve as the first point of contact for guests, setting the tone for their entire stay by delivering exemplary service and ensuring satisfaction. Key responsibilities include managing high volumes of guest check-ins and check-outs efficiently, handling phone inquiries from guests and internal teams, providing concierge assistance, and occasionally supporting bellstand operations. The role requires a professional, guest-oriented individual with a friendly yet efficient demeanor, capable of maintaining composure and attention to detail in a fast-paced environment.

The Front Desk Associate is expected to have a solid working knowledge of hotel systems such as OnQ lodging software, Kipsu guest messaging, Nor1 eStandby, Volante, Outlook, and HotSOS. Beyond transactional duties, the position plays a vital role in creating strong guest relationships and personalizing guest experiences. This means actively listening to guest needs, recommending local attractions, and promptly resolving any concerns to ensure guest satisfaction is achieved at first contact.

The ideal candidate must possess strong communication skills, an ability to multitask with professionalism, and a commitment to adhering to AHC Hospitality's rigorous standards of service and internal policies. Collaboration within the team and proactive problem-solving are essential for success in this role. This position also involves routine participation in departmental meetings and adherence to cash handling and banking procedures.

Physical demands include standing for long periods, reaching and bending to retrieve items, and occasional lifting of items up to 25 pounds. Effective verbal communication and active listening abilities are critical, as the role centers on direct guest interaction and coordination with various hotel departments.

Overall, this role offers a dynamic and fulfilling career opportunity within a company that values high-quality service, team collaboration, and personal growth. By joining AHC Hospitality as a Front Desk Associate, you will become an integral part of a dedicated team committed to making memorable experiences for every guest, while advancing your career in an inspiring hospitality environment.