
Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
Training and Development
Employee assistance program
Job Description
Marriott Dallas Uptown is a distinguished hotel located in the heart of Dallas, Texas, known for its commitment to exceptional guest experiences and high standards of hospitality. As part of Marriott International, one of the world's leading hospitality companies, this property exemplifies the brand's dedication to innovation, quality service, and creating memorable moments for every guest. Marriott International operates a vast portfolio of hotels and resorts globally, offering a diverse range of properties from luxury brands to more contemporary accommodations, all focused on delivering world-class service. Marriott Dallas Uptown continues this tradition, providing guests with not only comfortable accommodations but also unique dining and leisure options that highlight the vibrant culture and lifestyle of Dallas. The hotel attracts both business and leisure travelers who seek a seamless blend of style, comfort, and convenience. The environment at Marriott Dallas Uptown fosters a strong team culture where associates are valued and encouraged to grow professionally and personally. The hotel operates with a strict adherence to quality standards, safety protocols, and inclusive workplace policies that promote respect and equal opportunity for all employees.
The role of Guest Service Expert at Marriott Dallas Uptown is essential in delivering the brand’s promise of "Wonderful Hospitality. Always." This full-time, non-management position is located onsite and involves a dynamic range of responsibilities designed to enhance the guest dining experience. The Guest Service Expert is integral in creating an inviting atmosphere where guests feel welcomed and valued, extending beyond simply delivering food and beverages. The role requires a proactive and hands-on approach, combining efficient service with a personal touch that anticipates and meets guest needs. Key duties include setting tables, effective communication with kitchen staff to ensure timely service, engaging with guests in a positive manner, and maintaining cleanliness in service areas. These tasks ensure that each dining interaction contributes to a memorable visit for guests. Physical demands of the role include standing, walking, and occasionally lifting objects up to 50 pounds, emphasizing the need for stamina and mobility. Success in this position also depends on adherence to company policies, maintaining professional appearance, and upholding safety standards to create a secure and welcoming environment for guests and team members alike. This position is ideal for individuals passionate about hospitality, eager to develop their service skills within a supportive and luxurious hotel setting. Marriott Dallas Uptown also values weekend availability, which aligns with the hospitality industry's peak service periods and guest expectations. Joining as a Guest Service Expert offers an opportunity to be part of a respected global brand committed to career growth, diversity, and employee well-being.
The role of Guest Service Expert at Marriott Dallas Uptown is essential in delivering the brand’s promise of "Wonderful Hospitality. Always." This full-time, non-management position is located onsite and involves a dynamic range of responsibilities designed to enhance the guest dining experience. The Guest Service Expert is integral in creating an inviting atmosphere where guests feel welcomed and valued, extending beyond simply delivering food and beverages. The role requires a proactive and hands-on approach, combining efficient service with a personal touch that anticipates and meets guest needs. Key duties include setting tables, effective communication with kitchen staff to ensure timely service, engaging with guests in a positive manner, and maintaining cleanliness in service areas. These tasks ensure that each dining interaction contributes to a memorable visit for guests. Physical demands of the role include standing, walking, and occasionally lifting objects up to 50 pounds, emphasizing the need for stamina and mobility. Success in this position also depends on adherence to company policies, maintaining professional appearance, and upholding safety standards to create a secure and welcoming environment for guests and team members alike. This position is ideal for individuals passionate about hospitality, eager to develop their service skills within a supportive and luxurious hotel setting. Marriott Dallas Uptown also values weekend availability, which aligns with the hospitality industry's peak service periods and guest expectations. Joining as a Guest Service Expert offers an opportunity to be part of a respected global brand committed to career growth, diversity, and employee well-being.
Job Requirements
- high school diploma or G.E.D. equivalent
- less than 1 year related work experience
- weekend availability preferred
- ability to stand, sit, or walk for extended periods
- capable of lifting up to 50 pounds with assistance
- no supervisory experience required
- follow company policies and procedures
- maintain professional appearance
- uphold safety standards
Job Qualifications
- high school diploma or G.E.D. equivalent
- less than 1 year related work experience
- no supervisory experience required
- strong communication skills
- ability to work in a fast-paced environment
- customer service orientation
- teamwork skills
Job Duties
- set tables
- communicate with kitchen staff
- interact and serve guests
- clean work areas and supplies
- ensure safety and quality standards
- maintain professional appearance and communication
- handle physical tasks such as lifting and moving objects
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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