Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Free Basic Life Insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Professional Development
Referral Bonus Program
Job Description
The Rittenhouse Hotel, located in the heart of downtown Philadelphia, stands as the city's most prestigious hotel address. Renowned for its five-diamond luxury status, it is consistently recognized as one of the premier choices among Philadelphia luxury hotels. The hotel combines historic charm with a residential ambiance that reflects the unique character of Rittenhouse Square. Guests enjoy proximity to major museums, cultural attractions, world-class shopping, and the business district, making it an ideal destination for both leisure and business travelers seeking the finest accommodations and services. As part of the Echelon Luxury & Lifestyle division of HHM Hotels, The Rittenhouse offers guests an exquisite experience defined by exceptional service, elegant surroundings, and meticulous attention to detail.
The AM Restaurant Server at The Rittenhouse Hotel plays a crucial role in delivering outstanding food and beverage service that aligns with the hotel’s brand standards and sustainability initiatives. This role involves serving guests in a courteous and friendly manner, ensuring their satisfaction throughout their dining experience. Servers are responsible for taking orders accurately using the point of service system, delivering food and beverages promptly, and handling transactions efficiently. The position requires maintaining a well-stocked service station and ensuring the cleanliness and readiness of dining areas by setting and clearing tables.
Additionally, the AM Restaurant Server is expected to assist with other food and beverage functions during busy periods or staff shortages, such as bartending and bussing. The role demands awareness of guest satisfaction scores to continuously enhance service quality, as well as adherence to the hotel’s EarthView program that promotes sustainable operational practices. Safety is a priority, requiring servers to follow occupational safety guidelines and wear protective equipment as necessary. This full-time or part-time position offers competitive wages and the opportunity for career growth within the hotel, including pathways to roles like Restaurant Supervisor, Banquet Server, Captain, Restaurant Manager, and Banquet Manager. The Rittenhouse Hotel values dedication, professionalism, and a commitment to excellence, making this position an excellent opportunity for individuals passionate about hospitality and guest service excellence.
The AM Restaurant Server at The Rittenhouse Hotel plays a crucial role in delivering outstanding food and beverage service that aligns with the hotel’s brand standards and sustainability initiatives. This role involves serving guests in a courteous and friendly manner, ensuring their satisfaction throughout their dining experience. Servers are responsible for taking orders accurately using the point of service system, delivering food and beverages promptly, and handling transactions efficiently. The position requires maintaining a well-stocked service station and ensuring the cleanliness and readiness of dining areas by setting and clearing tables.
Additionally, the AM Restaurant Server is expected to assist with other food and beverage functions during busy periods or staff shortages, such as bartending and bussing. The role demands awareness of guest satisfaction scores to continuously enhance service quality, as well as adherence to the hotel’s EarthView program that promotes sustainable operational practices. Safety is a priority, requiring servers to follow occupational safety guidelines and wear protective equipment as necessary. This full-time or part-time position offers competitive wages and the opportunity for career growth within the hotel, including pathways to roles like Restaurant Supervisor, Banquet Server, Captain, Restaurant Manager, and Banquet Manager. The Rittenhouse Hotel values dedication, professionalism, and a commitment to excellence, making this position an excellent opportunity for individuals passionate about hospitality and guest service excellence.
Job Requirements
- High school diploma or equivalent preferred
- Previous food and beverage experience required or equivalent training
- Knowledge of POS systems
- TIPS certification preferred
Job Qualifications
- High school diploma or equivalent preferred
- Previous food and beverage experience required or equivalent training
- Knowledge of POS systems
- TIPS certification preferred
Job Duties
- Take food and beverage orders and place orders in the point of service system
- Ensure overall guest satisfaction
- Set and clear tables in dining areas
- Stock service stations with items such as ice, napkins, or straws
- Pick up orders from food preparation areas and ensure food is prepared accordingly
- Prepare guest check and if appropriate complete payment transaction
- Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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