AM RESTAURANT MANAGER

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule

Job Description

This position is with a reputable hospitality company operating within the Marriott franchise, known for its commitment to delivering exceptional guest experiences through high standards of customer service in the food and beverage sector. The establishment manages a range of food and beverage outlets, including restaurants and room service, focusing on achieving customer satisfaction while meeting federal, state, and local regulations alongside corporate policies. This company is a leader in the hospitality industry and values quality, compliance, and financial performance, creating an environment where strong management drives success across its dining and service areas.

The primary role is that of a Food and Beverage Outlet Manager who plans and oversees the operations of the restaurant, room service, and other corresponding food and beverage outlets. This full-time position is integral in ensuring that the establishments under management meet and exceed service standards and financial goals. The manager is responsible for fostering a guest-focused environment, implementing corporate and franchise guidelines, and ensuring compliance with legal standards. They lead the team by hiring, training, and developing staff to maintain service excellence and operational efficiency. Additionally, the manager controls budgetary elements like labor, beverage and food costs, and equipment maintenance to maximize profitability while maintaining high standards. This role demands hands-on leadership to maintain consistent quality in food preparation and beverage service, handle guest relations including complaint resolution, and actively contribute to marketing and promotional strategies. The position requires regular coordination with food and beverage management to review menus and enhance offerings that attract both in-house and local guests. Physical requirements include the ability to carry food trays and perform tasks requiring endurance and vigor, highlighting the demanding nature of the hospitality environment. Overall, this role suits individuals passionate about hospitality, leadership, and operational excellence committed to upholding Marriott’s prestigious reputation.

Job Requirements

  • Follow all Marriott policies and procedures
  • comply with clean as you go policy
  • report to work on time
  • communicate with co-managers
  • follow safety procedures and policies
  • honor work-related requests from managers or supervisors even outside normal duties
  • ability to lead a team
  • be 21 years of age
  • capable of carrying trays up to 20 pounds
  • able to push carts up to 25 pounds
  • able to stand for up to 4 hours

Job Qualifications

  • Guest-focused personality
  • ability to meet standards of appearance
  • good physical health
  • self-controlled disposition
  • honesty and integrity
  • upbeat, positive attitude
  • hospitality skills
  • advanced knowledge of restaurant and hospitality principles and practices
  • ability to analyze trends and make logical decisions
  • management communication skills
  • high school diploma
  • 3-4 years employment in a related position

Job Duties

  • Hire, train, develop, coach and counsel staff
  • conduct performance reviews
  • resolve problems
  • provide open communication and recommend discipline and termination as appropriate
  • manage staff in various outlets to attract, retain, and motivate associates
  • ensure subordinates have clearly defined job descriptions
  • ensure all associates are aware of restaurant and hotel policies and procedures
  • communicate with associates about hotel happenings
  • ensure all staff are certified as required
  • enforce grooming standards and appearance
  • forecast, implement, monitor, control and report on outlet budgets including labor, beverage, food costs, supplies, and equipment
  • regularly inspect restaurant for maintenance needs and submit repair requests
  • maintain standards of sanitation and cleanliness
  • uphold strict security standards
  • control and minimize equipment breakage
  • manage customer checks via POS system and auditing
  • inform F&B management/chef of menu trends
  • ensure food preparation and beverage presentation meet standards
  • handle restaurant complaints
  • create and manage promotions and displays
  • collaborate on menu reviews
  • follow up on service quality at tables
  • respond personally to guest complaints
  • supervise guest bill settlements
  • monitor guest feedback
  • personally take VIP orders
  • perform special projects and task force participation
  • promote accident prevention programs
  • maintain open communications with departments

Job Criteria

Experience

Mid Level (3-7 years)


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