Airline Lounges General Manager

Sodexo Live! is a global leader in food services and facilities management, dedicated to enhancing the quality of life for individuals and communities worldwide. With a rich heritage spanning several decades, Sodexo provides a diverse range of services including food service, catering, facilities management, and other integrated solutions tailored to meet the specific needs of their clients. Their commitment to excellence, innovation, and sustainability makes them a trusted partner in various sectors such as corporate, healthcare, education, sports, and leisure. The company places a strong emphasis on diversity, inclusion, and employee well-being, creating an environment where every individual is valued and respected. Sodexo Live! operates at the forefront of the hospitality industry, continually striving to deliver exceptional experiences to both customers and employees alike.

The General Manager role at Sodexo Live! is a pivotal leadership position responsible for overseeing the daily operations of the Korean Airlines Lounge at LAX in Los Angeles, CA. This role demands a dynamic, service-oriented leader who is passionate about delivering a premium guest experience and fostering a high-performing team culture centered on hospitality, operational excellence, and client satisfaction. The successful candidate will be a hands-on leader with strong people management skills and extensive experience managing in fast-paced luxury or premium environments. Responsibilities include ensuring luxury-level service delivery, actively engaging with guests to resolve concerns, and maintaining rigorous standards of cleanliness, food and beverage quality, and overall lounge presentation. Operational duties encompass managing staffing, scheduling, compliance with airport security protocols, health and safety regulations, and supporting continuous improvement through operational metrics and guest feedback.

In addition to operational oversight, the General Manager will cultivate strong partnerships with client representatives and airport stakeholders, aligning business initiatives with service excellence while minimizing service disruptions. A key attribute of the role is flexibility, as the incumbent must be willing to work varied schedules including mornings, evenings, weekends, holidays, and overnight shifts beyond midnight. This position requires bilingual Korean/English proficiency to effectively communicate and serve the diverse clientele and team members.

Sodexo offers a competitive compensation package that factors in education, experience, skills, and training, complemented by comprehensive benefits such as medical, dental, vision care, wellness programs, 401(k) plans with matching contributions, paid time off, company holidays, and opportunities for career growth including tuition reimbursement. The General Manager role not only demands proficiency in hospitality leadership but also a dedication to mentoring and developing talent, exercising operational agility, and exemplifying executive presence and professionalism. The candidate will thrive in a fast-paced, client-facing environment where decision-making under pressure and emotional intelligence are crucial.

Joining Sodexo means aligning with a company that is deeply committed to creating better everyday experiences for everyone, fostering economic, social, and environmental progress in the communities it serves. Employees at Sodexo are encouraged to bring their authentic selves to work, contribute ideas, and engage in an inclusive culture that values each person’s unique perspective. This role is an excellent opportunity for a hospitality professional seeking to advance their career within a respected global organization that champions diversity, inclusion, and excellence in service.