Job Overview
Compensation
Salary
Range $75,000.00 - $90,000.00
Benefits
Paid Time Off
Company paid holidays
sick days
healthcare
mental health benefits
401K Matching
equity grants
Wellness benefit
Learning reimbursement
Volunteer time off
Company donation matching
Job Description
Smartly is a cutting-edge digital advertising technology company focused on revolutionizing the way agencies manage and optimize their online advertising campaigns. As a prominent player in the ad tech space, Smartly offers a sophisticated platform designed to empower agency partners with advanced tools and insights across social and programmatic advertising. The company is recognized for its commitment to innovation, customer success, and fostering long-term partnerships that enable agencies to maximize their clients' advertising effectiveness and deliver measurable business outcomes.
An Agency Customer Success Manager at Smartly plays a pivotal role in cultivating and expanding relationships with enterprise agency partners, ensuring they leverage the platform's full capabilities. This full-time position offers a competitive salary range of $75,000 to $90,000 per year, complemented by a comprehensive benefits package including stock options, healthcare, parental leave, and generous paid time off. The role not only involves managing agency accounts but also influencing product development and marketing strategies based on direct customer feedback.
In this role, you will act as the trusted advisor and primary point of contact for key agency partners, delivering a value-driven customer experience that helps agencies achieve and surpass their growth objectives. You will take a proactive approach by identifying new opportunities, mitigating potential challenges, and promoting ongoing engagement and retention among partner agencies. With deep expertise in Smartly’s platform and industry-leading knowledge of social and programmatic advertising fundamentals, you will provide strategic recommendations and consultative guidance that directly contribute to agency success.
Collaboration is a core aspect of the position as you will work closely with internal teams including sales, onboarding, technical solutions, product management, and marketing. Together, you will design and deliver scalable training programs, workshops, and enablement resources tailored to agencies at various levels of maturity, helping them to adopt cutting-edge advertising strategies and tools effectively. Additionally, fostering relationships with major industry players such as Meta, TikTok, Snap, Pinterest, and Google will be integral to staying ahead of market trends and delivering enhanced value to your agency partners.
Moreover, as the voice of the agency community within Smartly, you will collect and synthesize feedback to inform the company’s product roadmap, ensuring offerings align with evolving market needs and customer expectations. By contributing to the continuous improvement of customer success practices and internal processes, you will help build a world-class team that supports the growth and retention of agency partners.
This position requires a highly empathetic, self-driven professional with strong communication skills and a passion for the digital advertising ecosystem. If you enjoy a fast-paced, dynamic environment where you can apply your results-oriented mindset and entrepreneurial spirit to shape the future of ad tech, this role at Smartly is an ideal fit.
An Agency Customer Success Manager at Smartly plays a pivotal role in cultivating and expanding relationships with enterprise agency partners, ensuring they leverage the platform's full capabilities. This full-time position offers a competitive salary range of $75,000 to $90,000 per year, complemented by a comprehensive benefits package including stock options, healthcare, parental leave, and generous paid time off. The role not only involves managing agency accounts but also influencing product development and marketing strategies based on direct customer feedback.
In this role, you will act as the trusted advisor and primary point of contact for key agency partners, delivering a value-driven customer experience that helps agencies achieve and surpass their growth objectives. You will take a proactive approach by identifying new opportunities, mitigating potential challenges, and promoting ongoing engagement and retention among partner agencies. With deep expertise in Smartly’s platform and industry-leading knowledge of social and programmatic advertising fundamentals, you will provide strategic recommendations and consultative guidance that directly contribute to agency success.
Collaboration is a core aspect of the position as you will work closely with internal teams including sales, onboarding, technical solutions, product management, and marketing. Together, you will design and deliver scalable training programs, workshops, and enablement resources tailored to agencies at various levels of maturity, helping them to adopt cutting-edge advertising strategies and tools effectively. Additionally, fostering relationships with major industry players such as Meta, TikTok, Snap, Pinterest, and Google will be integral to staying ahead of market trends and delivering enhanced value to your agency partners.
Moreover, as the voice of the agency community within Smartly, you will collect and synthesize feedback to inform the company’s product roadmap, ensuring offerings align with evolving market needs and customer expectations. By contributing to the continuous improvement of customer success practices and internal processes, you will help build a world-class team that supports the growth and retention of agency partners.
This position requires a highly empathetic, self-driven professional with strong communication skills and a passion for the digital advertising ecosystem. If you enjoy a fast-paced, dynamic environment where you can apply your results-oriented mindset and entrepreneurial spirit to shape the future of ad tech, this role at Smartly is an ideal fit.
Job Requirements
- has 4+ years of experience in customer success, account management, or a similar customer-facing role, ideally within ad tech, martech, or digital advertising
- brings strong knowledge of social advertising platforms such as Meta, TikTok, Pinterest, and Snapchat
- programmatic advertising knowledge is a strong plus
- possesses excellent written and verbal communication skills
- can clearly explain complex concepts and translate data into actionable insights for agency stakeholders
- is results-driven with a bias for action, ownership, and cross-functional collaboration
- is empathetic, proactive, and customer-obsessed with a genuine desire to help agency partners succeed
- thrives in fast-paced, ambiguous environments and has an entrepreneurial spirit
- has the legal right to work in the United States
- is willing and able to travel for meetings, conferences, and industry events
Job Qualifications
- 4+ years of experience in customer success, account management, or a similar customer-facing role, ideally within ad tech, martech, or digital advertising
- strong knowledge of social advertising platforms such as Meta, TikTok, Pinterest, and Snapchat
- programmatic advertising knowledge as a strong plus
- excellent written and verbal communication skills
- ability to clearly explain complex concepts and translate data into actionable insights for agency stakeholders
- experience presenting to senior stakeholders
- results-driven mindset with ability to take ownership and collaborate cross-functionally
- entrepreneurial spirit and capability to thrive in fast-paced, ambiguous environments
- empathy and a customer-obsessed approach
- willingness to travel for meetings, conferences, and industry events
Job Duties
- act as the primary point of contact for agency partners, delivering an exceptional, value-driven customer experience and fostering long-term, collaborative relationships
- take a proactive approach to agency success by identifying growth opportunities, anticipating challenges, and driving ongoing engagement and retention
- serve as a subject matter expert in the Smartly platform, social advertising, and programmatic fundamentals, providing consultative guidance, best practices, and strategic recommendations
- partner closely with agency sales to develop and execute comprehensive agency development and enablement strategies that drive awareness, adoption, and expansion
- collaborate cross-functionally with onboarding, technical solutions, product, engineering, and marketing to align resources and execution in support of agency growth initiatives
- work hand-in-hand with onboarding teams to design and deliver scalable training programs that enable agency teams to effectively use and adopt the Smartly platform
- build and deliver agency enablement programs, workshops, and educational resources tailored to different agency maturity levels
- develop and maintain strong relationships with key industry partners, including Meta, TikTok, Snap, Pinterest, Google, and other ecosystem partners
- act as the voice of the agency, gathering feedback and insights to help inform Smartly's product roadmap and go-to-market strategy
- contribute to building a world-class Agency Customer Success organization by developing playbooks, sharing best practices, and continuously improving internal processes
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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