Administrative Coordinator I - Hiring Team

Consumer Direct Care Network (CDCN) is a leading provider specializing in home and community-based services across 14 states in the USA. The company is deeply committed to supporting individuals with disabilities and older adults, helping them remain independent and reside comfortably in their own homes and communities. CDCN's mission centers on compassionate care, emphasizing a culture where employees are supported, motivated, and recognized for their efforts. As a growing company, CDCN values collaboration and shared goals, creating a workplace environment where accomplishments are celebrated and every team member is empowered to contribute to the organization's ongoing success.

The Administrative Coordinator I role is a vital position within CDCN, designed to support the operational backbone of the organization. This role involves coordination of administrative duties that ensure compliance with Federal and State regulations as well as Managed Care Organization (MCO) program rules. The individual in this position serves as a primary point of contact by managing inbound and outbound communications including phone calls, emails, messages, and chats. A key focus of the role involves coordinating daily intake and referral processes which are essential for maintaining positive business growth and development.

Additionally, the Administrative Coordinator I is responsible for processing client and attendant enrollment paperwork, managing authorization processes, and fulfilling general customer service objectives to support both client advocacy and smooth office operations. The role requires impeccable communication skills, a dedication to professional development, and the ability to manage specialized tasks and projects as assigned. Those who fill this role will play a crucial part in fostering office cohesiveness and directly contributing to the company's mission of delivering compassionate care. With a commitment to maintaining the highest standards of service and compliance, the Administrative Coordinator I ensures the smooth and efficient functioning of critical administrative processes within the company.