Administrative Assistant with OHI

Katy, TX, USA|

Job Overview

Compensation

Hourly

Range $15.00 - $20.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

flexible schedule

Employee assistance program

Job Description

Empower Healthcare is a leading company dedicated to helping healthcare organizations thrive by optimizing their revenue and financial health. We focus on enabling better care delivery and creating sustainable, lasting impacts across diverse communities. Our organization is deeply committed to fostering innovation and operational excellence in the healthcare revenue cycle, ensuring that our clients can maximize their financial performance while maintaining the highest standards of patient care and confidentiality. We believe that strong administrative support is a cornerstone of our success, as it directly contributes to smooth and efficient business operations and ultimately to the positive outcomes we strive for in healthcare provision.

The Administrative Assistant role with OHI at Empower Healthcare is a vital position that demands professionalism, confidence, and exceptional interpersonal skills to communicate effectively with a wide range of individuals from different backgrounds. This position plays a key role in supporting various office functions, particularly those related to fax processing, mail merge processing, and effective communication and follow-up with clients and partners. The successful candidate will demonstrate a proven ability to build and maintain long-term sustainable business relationships, reflecting the company’s dedication to reliability and trustworthiness.

This full-time role requires an individual comfortable with multitasking and performing clerical duties that expedite verification processes and maintain organization. Key responsibilities include data entry, verifying member eligibility, determining member benefit coverage, managing client relationships, and maintaining a welcoming reception area. The ideal candidate will also manage communications professionally by answering calls, relaying messages, and responding to inquiries with accuracy and courtesy. In addition, the Administrative Assistant will coordinate meeting preparations, ensuring rooms are appropriately scheduled and set up for a variety of functions.

A unique aspect of this position is handling specific OHI-related tasks, including monitoring shared drives for casualty documents, printing and sorting faxes, ensuring that all fax transmissions are successful, and promptly communicating any issues requiring follow-up. Attention to detail is critical in these tasks to maintain accuracy and ensure legal and client communications flow seamlessly. This role also involves preparing correspondence and maintaining comprehensive documentation within appropriate modules to meet compliance standards.

The successful candidate will possess excellent organizational skills, be a dependable self-starter, and thrive in a fast-paced environment. They must also have advanced proficiency in Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook to support daily administrative tasks efficiently. By joining Empower Healthcare, candidates will become part of a forward-thinking team dedicated to improving healthcare outcomes through superior administrative support and operational excellence. This role offers an opportunity to contribute meaningfully to healthcare organizations’ financial stability and operational success while developing valuable professional skills in an engaging work environment.

Job Requirements

High school diploma
general office clerical work experience preferred
pay attention to detail
be reliable and can be a self-starter
excellent working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
maintain confidentiality of patient information
strong communication skills

Job Qualifications

High school diploma
general office clerical work experience preferred
excellent working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
ability to provide services in a way that maximizes satisfaction and maintain confidentiality of patient information
strong communication skills
attention to detail
ability to build and maintain long-term sustainable business relationships
reliable and self-motivated

Job Duties

Provide data entry
verify eligibility of members
perform various clerical tasks to expedite the verification process
determine member benefit coverage
greet and check-in visitors, applicants, vendors, and clients in a professional manner
answer calls and relay messages or answer information queries
provide general administrative and clerical support
maintain the reception area
manage client relationships
schedule and prepare room for meetings
answer phone calls and if knowledgeable of subject matter, handle appropriately
prepare correspondences
review the shared drive to locate casualty documents pending fax transmission
print documents from the fax pending folder
sort faxes by law firm and fax number
fax all required documents to the appropriate recipients
print documents from the mail merge in review folder
fax non-member letters to the appropriate recipients
immediately notify the casualty team of any incorrect fax numbers or unsuccessful fax transmissions
communicate any issues requiring follow-up with law firms to the casualty lead so corrective action can be taken promptly
ensure all fax-related activities are completed accurately and documented in the appropriate module