Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $71,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid Time Off
Tuition Reimbursement
Free parking
daily meals
Job Description
LSG Sky Chefs is one of the world’s largest and most respected airline catering and hospitality providers, recognized globally for its commitment to excellence and innovation in the industry. The company has earned the prestigious title of “Airline Caterer of the Year in North America” for two consecutive years, 2023 and 2024. This recognition attests to the company’s dedication to delivering exceptional culinary experiences and outstanding service for its airline partners and their passengers across North and Latin America. At its core, LSG Sky Chefs combines culinary creativity with logistical expertise to meet and exceed high standards in airline catering services, making it a dynamic and forward-thinking leader in the global hospitality sector.
The role of Account Supervisor within LSG Sky Chefs is crucial in maintaining and enhancing client relationships, particularly within the specialized niche of airline catering. This position is based onsite at the company’s facility located at Austin-Bergstrom International Airport in Austin, Texas. The role offers a competitive salary ranging from $60,000 to $71,000 annually, reflecting its importance in the smooth operation and strategic management of airline accounts. The Account Supervisor operates as the pivotal liaison connecting the kitchen and Customer Service Center (CSC) with airline partners, ensuring seamless communication, coordination, and service delivery.
Account Supervisors are tasked with the operational oversight and customer relationship management that directly contribute to the success of LSG Sky Chefs' airline partnerships. This includes responding promptly to customer needs, addressing performance issues proactively, and fostering collaboration across multiple internal teams to achieve peak operational efficiency. The position also involves leadership responsibilities, including managing a team of six warehouse employees alongside the Account Management team. The Supervisor oversees daily workflow, ensuring adherence to operational standards and delivering consistent service quality that meets customer and regulatory expectations.
This role requires flexibility to work beyond standard business hours, including nights, weekends, and holidays, to align with the fluctuating demands of airline schedules. In addition to the operational and managerial aspects, the Account Supervisor also supports financial and compliance-related activities, such as inventory management, budget oversight, and quality control initiatives. They play a significant part in monitoring key performance metrics including customer feedback, quality scores, and on-time flight departure support. The role also includes collaborative participation in continuous improvement projects and airline cycle changes.
LSG Sky Chefs values professional growth and offers a comprehensive benefits package, including medical, dental, and vision coverage starting from day one, a 401(k) plan with company match, paid time off, tuition reimbursement, free parking, and daily meals. Working at LSG Sky Chefs means joining a team dedicated to high standards, innovation, and a positive workplace culture committed to diversity and inclusion. The company is an Equal Employment Opportunity (EEO) employer, welcoming applications from women, minorities, veterans, and individuals with disabilities. This position is an excellent opportunity for candidates passionate about hospitality, operations management, and customer service within a fast-paced and influential aviation catering environment.
The role of Account Supervisor within LSG Sky Chefs is crucial in maintaining and enhancing client relationships, particularly within the specialized niche of airline catering. This position is based onsite at the company’s facility located at Austin-Bergstrom International Airport in Austin, Texas. The role offers a competitive salary ranging from $60,000 to $71,000 annually, reflecting its importance in the smooth operation and strategic management of airline accounts. The Account Supervisor operates as the pivotal liaison connecting the kitchen and Customer Service Center (CSC) with airline partners, ensuring seamless communication, coordination, and service delivery.
Account Supervisors are tasked with the operational oversight and customer relationship management that directly contribute to the success of LSG Sky Chefs' airline partnerships. This includes responding promptly to customer needs, addressing performance issues proactively, and fostering collaboration across multiple internal teams to achieve peak operational efficiency. The position also involves leadership responsibilities, including managing a team of six warehouse employees alongside the Account Management team. The Supervisor oversees daily workflow, ensuring adherence to operational standards and delivering consistent service quality that meets customer and regulatory expectations.
This role requires flexibility to work beyond standard business hours, including nights, weekends, and holidays, to align with the fluctuating demands of airline schedules. In addition to the operational and managerial aspects, the Account Supervisor also supports financial and compliance-related activities, such as inventory management, budget oversight, and quality control initiatives. They play a significant part in monitoring key performance metrics including customer feedback, quality scores, and on-time flight departure support. The role also includes collaborative participation in continuous improvement projects and airline cycle changes.
LSG Sky Chefs values professional growth and offers a comprehensive benefits package, including medical, dental, and vision coverage starting from day one, a 401(k) plan with company match, paid time off, tuition reimbursement, free parking, and daily meals. Working at LSG Sky Chefs means joining a team dedicated to high standards, innovation, and a positive workplace culture committed to diversity and inclusion. The company is an Equal Employment Opportunity (EEO) employer, welcoming applications from women, minorities, veterans, and individuals with disabilities. This position is an excellent opportunity for candidates passionate about hospitality, operations management, and customer service within a fast-paced and influential aviation catering environment.
Job Requirements
- Bachelor’s degree in Business Administration, Hospitality, Operations Management, or a related field or equivalent professional experience
- Minimum 3 years of customer service experience preferably with account management responsibilities
- Ability to manage client relationships and act as main point of contact
- Flexibility to work outside of standard business hours including nights, weekends, and holidays
- Strong communication and interpersonal skills
- Proficient with Microsoft Office Suite
- Knowledge of product and labor cost drivers
- Experience in operational environments
- Ability to influence and collaborate across teams without direct authority
Job Qualifications
- Bachelor’s degree in Business Administration, Hospitality, Operations Management, or a related field
- 3+ years of customer service experience with strong preference for direct account management responsibilities
- Demonstrated ability to manage client relationships and address service issues effectively
- Language skills: bilingual preferred but not required
- Experience in large-scale, diverse, operations-focused environments preferred
- Demonstrated ability to influence and drive outcomes without direct authority
- Strong presentation, communication, training, and interpersonal skills
- Knowledge of product and labor cost drivers with experience managing cost variances
- Proficient in Microsoft Office Suite and other Windows-based applications
Job Duties
- Act as primary point of contact between kitchen/CSC, airline partners, and Key Account Manager
- Maintain customer specifications, measurement systems, and service requirements across departments
- Ensure accurate billing, provisioning, and management of customer-specific inventory and par levels
- Support on-time flight departures in accordance with catering and airline guidelines
- Coordinate airline CSC evaluations
- distribute feedback and ensure timely responses
- Track quality scores, flight attendant feedback, and delay data
- maintain related databases
- Support special customer projects and airline cycle changes
- Assist Executive Chef with menu presentations and chef tables as needed
- Monitor compliance with customer specifications, safety requirements, and regulatory standards (FDA, HACCP, GQS)
- Ensure adherence to airline safety expectations and internal operating procedures
- Coordinate with Quality Management to address findings and corrective actions
- Guide, coach, and develop employees in alignment with local leadership and customer account requirements
- Reinforce company values, safety practices, and quality standards
- Support company initiatives including Lean Manufacturing, Employee Safety, HACCP, and Global Quality Standards
- Monitor inventory accuracy, equipment counts, and cost controls
- Support budget planning and expense management
- initiate corrective actions for variances
- Direct oversight of frontline employees (including warehouse staff, where applicable)
- Operational impact on airline customer satisfaction, service reliability, and regulatory compliance
- High cross-functional interaction with Operations, Quality, Culinary, and Account Management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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