Job Overview
Compensation
Salary
Range $68,338.70 - $85,423.59
Benefits
Medical
Dental
Vision
Life insurance
401(k) with Company Match
Paid vacation
Paid sick time
Paid holidays
Tuition Reimbursement
Free Meals
on-site parking
long-term career growth
Job Description
SkyChefs is a renowned leader in aviation culinary services, with an impressive legacy that stretches back to 1942. As a trusted partner to major airlines and retailers across the United States, SkyChefs operates 43 sites nationwide, delivering millions of meals annually with a commitment to culinary excellence, operational precision, and innovative service. The company’s broad expertise encompasses airline catering, last-mile logistics, retail commerce, and airline services, making it a pivotal player in the aviation industry. SkyChefs prides itself on upholding the highest standards in quality, reliability, and customer satisfaction, ensuring that each touchpoint from kitchen to runway meets rigorous expectations. The company’s core values emphasize teamwork, continuous growth, and leadership opportunities in a dynamic and fast-paced environment, making it an attractive employer for professionals looking to build a meaningful career in airline culinary and service operations.
Joining SkyChefs means stepping into a vibrant workplace culture where employees are considered the heart of the organization. The company fosters an environment where career development is encouraged, innovation is welcomed, and employees contribute meaningfully to service excellence at every altitude. As America’s first and foremost provider in aviation culinary services, SkyChefs offers employees the chance to be part of an industry-leading team dedicated to shaping the future of in-flight catering and customer experiences.
The role of Account Supervisor at SkyChefs, located in Phoenix, AZ, is a pivotal position designed for a proactive and strategic leader who thrives on building strong client relationships and enhancing operational efficiency. This on-site role offers a competitive salary range of $68,338.70 to $85,423.59 and requires managing close partnerships between airline clients and internal teams to ensure seamless execution of catering and service operations. As the primary contact for key airline partners, the Account Supervisor will oversee daily account management activities, enforce contract compliance, and drive initiatives that elevate customer satisfaction and service quality.
This position demands a hands-on leader capable of managing budgets, monitoring key performance indicators, and coordinating efforts among cross-functional teams for successful service delivery. The Account Supervisor plays a vital role in ensuring on-time flight departures through meticulous coordination of catering schedules and operational standards. The role also involves inventory management, compliance adherence with FDA, HACCP, safety, and quality regulations, and driving continuous improvement based on flight attendant feedback and audit results.
Successful candidates will be adept at multitasking and problem-solving in a fast-paced environment, collaborating with diverse teams to implement service changes while minimizing disruptions. They will contribute to process improvement initiatives and strategic customer projects aimed at strengthening partnerships and operational outcomes. This position offers a substantial opportunity for career growth within a globally recognized company where excellence is the baseline and customer-centric innovation is the goal.
Joining SkyChefs means stepping into a vibrant workplace culture where employees are considered the heart of the organization. The company fosters an environment where career development is encouraged, innovation is welcomed, and employees contribute meaningfully to service excellence at every altitude. As America’s first and foremost provider in aviation culinary services, SkyChefs offers employees the chance to be part of an industry-leading team dedicated to shaping the future of in-flight catering and customer experiences.
The role of Account Supervisor at SkyChefs, located in Phoenix, AZ, is a pivotal position designed for a proactive and strategic leader who thrives on building strong client relationships and enhancing operational efficiency. This on-site role offers a competitive salary range of $68,338.70 to $85,423.59 and requires managing close partnerships between airline clients and internal teams to ensure seamless execution of catering and service operations. As the primary contact for key airline partners, the Account Supervisor will oversee daily account management activities, enforce contract compliance, and drive initiatives that elevate customer satisfaction and service quality.
This position demands a hands-on leader capable of managing budgets, monitoring key performance indicators, and coordinating efforts among cross-functional teams for successful service delivery. The Account Supervisor plays a vital role in ensuring on-time flight departures through meticulous coordination of catering schedules and operational standards. The role also involves inventory management, compliance adherence with FDA, HACCP, safety, and quality regulations, and driving continuous improvement based on flight attendant feedback and audit results.
Successful candidates will be adept at multitasking and problem-solving in a fast-paced environment, collaborating with diverse teams to implement service changes while minimizing disruptions. They will contribute to process improvement initiatives and strategic customer projects aimed at strengthening partnerships and operational outcomes. This position offers a substantial opportunity for career growth within a globally recognized company where excellence is the baseline and customer-centric innovation is the goal.
Job Requirements
- Bachelor's degree or equivalent combination of education and relevant experience
- 3-5 years of relevant experience in customer-facing or operational roles
- Strong communication and interpersonal skills
- Ability to manage multiple priorities and projects simultaneously
- Proficiency in Microsoft Office Suite
- Valid driver's license
- Ability to travel within operational areas
- Experience in aviation or related industries preferred
- Ability to adapt and solve problems in a fast-paced environment
Job Qualifications
- Bachelor's degree in Business, Hospitality, Aviation, Supply Chain, or a related field, or an equivalent combination of education and relevant experience
- 3-5 years of experience in a customer-facing, operations, service, account management, or logistics environment
- Experience in aviation, airline catering, food service, hospitality, transportation, or supply chain operations is strongly preferred
- Demonstrated ability to build trusted relationships, communicate effectively across all levels of an organization, and influence positive outcomes
- Strong organizational skills with exceptional attention to detail, follow-through, and the ability to manage multiple priorities simultaneously
- Proven experience managing operational costs, including labor, inventory, or product-related expenses, while maintaining service excellence
- Ability to perform effectively in a dynamic, fast-paced, and time-sensitive environment where adaptability and problem-solving are essential
- Proficiency in Microsoft Office Suite and other business management systems, with the ability to analyze data and communicate insights effectively
- Valid driver's license with the ability to travel within operational areas as required
- Experience working in unionized, highly regulated, or compliance-driven environments is a plus
Job Duties
- Serve as the primary point of contact for assigned airline partners, building strong customer relationships and acting as the liaison between airline representatives, the Customer Service Center (CSC), and Key Account Managers
- Ensure accurate account billing, provisioning, and service delivery, maintaining alignment with customer agreements and operational requirements
- Oversee inventory management and maintain established par levels for customer-specific products, equipment, and supplies to support uninterrupted operations
- Monitor and validate equipment inventories, ensuring timely and accurate counts while maintaining accountability and operational readiness
- Drive on-time flight departures by coordinating catering operations and ensuring adherence to airline service standards and scheduling requirements
- Partner with cross-functional teams to successfully implement airline menu, service, and flight cycle changes while minimizing operational disruption
- Champion compliance with customer specifications, regulatory requirements, and company policies, including FDA, HACCP, safety, and quality standards, in collaboration with Quality and Operations teams
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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