Job Overview
Compensation
Salary
Range $68,338.70 - $85,423.59
Benefits
Medical insurance
Dental Insurance
vision coverage
Life insurance
401(k) Plan
Paid Time Off
Tuition Reimbursement
Free Meals
on-site parking
career growth
Job Description
SkyChefs, established in 1942, is a premier provider of culinary and airline services, with a rich heritage rooted in operational excellence and innovation. As a trusted partner to leading airlines and retailers across the United States, SkyChefs operates 43 sites nationwide, delivering millions of meals and exceptional service experiences annually. The company is renowned for its commitment to quality, reliability, and seamless execution, setting industry standards in aviation culinary services, airline logistics, and retail commerce. SkyChefs values its people as the core of its success, fostering a collaborative, team-driven environment that encourages career growth, leadership development, and impactful contributions.
The role of Account Supervisor at SkyChefs is a strategic and dynamic position based in Phoenix, USA. This on-site role offers a competitive salary range from $68,338.70 to $85,423.59, reflecting the importance and complexity of the position. The Account Supervisor acts as the vital link between airline partners and internal operational teams, ensuring exceptional service delivery, smooth execution, and strong client relationships. This position demands a proactive leader who can manage day-to-day account activities, oversee contract compliance, and enhance customer satisfaction through tailored in-flight catering solutions.
As an Account Supervisor, you will be the primary point of contact for key airline clients, responsible for aligning expectations, resolving operational challenges, and driving excellence across all service touchpoints. Your role will extend to managing budgets, monitoring performance metrics, and fostering cross-functional collaboration to achieve SkyChefs’ business objectives. Success in this role requires attention to detail, robust organizational skills, and the ability to thrive in a fast-paced environment where adaptability and problem-solving are crucial.
Joining SkyChefs means becoming part of a company that offers not just employment but opportunities for long-term career advancement within a global organization. Employees benefit from comprehensive medical, dental, and vision coverage starting on their first day, along with employer-paid life insurance, AD&D benefits, and a 401(k) plan with company match. Additional perks include paid vacation, sick leave, holidays, tuition reimbursement for professional development, free meals, and on-site parking. This supportive environment encourages you to contribute to special projects, continuous improvement initiatives, and strategic programs that elevate operational performance and client satisfaction.
Embrace the opportunity to make a meaningful impact in the aviation catering industry by joining SkyChefs as an Account Supervisor. Your leadership and expertise will help ensure that SkyChefs continues to deliver the finest culinary and service experiences from the kitchen to the runway, maintaining its position as America’s first and foremost in-flight catering company.
The role of Account Supervisor at SkyChefs is a strategic and dynamic position based in Phoenix, USA. This on-site role offers a competitive salary range from $68,338.70 to $85,423.59, reflecting the importance and complexity of the position. The Account Supervisor acts as the vital link between airline partners and internal operational teams, ensuring exceptional service delivery, smooth execution, and strong client relationships. This position demands a proactive leader who can manage day-to-day account activities, oversee contract compliance, and enhance customer satisfaction through tailored in-flight catering solutions.
As an Account Supervisor, you will be the primary point of contact for key airline clients, responsible for aligning expectations, resolving operational challenges, and driving excellence across all service touchpoints. Your role will extend to managing budgets, monitoring performance metrics, and fostering cross-functional collaboration to achieve SkyChefs’ business objectives. Success in this role requires attention to detail, robust organizational skills, and the ability to thrive in a fast-paced environment where adaptability and problem-solving are crucial.
Joining SkyChefs means becoming part of a company that offers not just employment but opportunities for long-term career advancement within a global organization. Employees benefit from comprehensive medical, dental, and vision coverage starting on their first day, along with employer-paid life insurance, AD&D benefits, and a 401(k) plan with company match. Additional perks include paid vacation, sick leave, holidays, tuition reimbursement for professional development, free meals, and on-site parking. This supportive environment encourages you to contribute to special projects, continuous improvement initiatives, and strategic programs that elevate operational performance and client satisfaction.
Embrace the opportunity to make a meaningful impact in the aviation catering industry by joining SkyChefs as an Account Supervisor. Your leadership and expertise will help ensure that SkyChefs continues to deliver the finest culinary and service experiences from the kitchen to the runway, maintaining its position as America’s first and foremost in-flight catering company.
Job Requirements
- Bachelor's degree in business, hospitality, aviation, supply chain, or a related field or equivalent experience
- 3-5 years of experience in customer-facing, operations, service, account management, or logistics roles
- Experience in aviation, airline catering, food service, hospitality, transportation, or supply chain operations preferred
- Strong communication and relationship-building skills
- Excellent organizational skills and attention to detail
- Experience managing operational costs including labor, inventory, or product expenses
- Ability to work in a fast-paced, dynamic environment
- Proficiency with Microsoft Office and business management systems
- Valid driver's license with travel availability
- Experience in unionized, highly regulated, or compliance-driven environments is a plus
Job Qualifications
- Bachelor's degree in Business, Hospitality, Aviation, Supply Chain, or a related field, or an equivalent combination of education and relevant experience
- 3-5 years of experience in a customer-facing, operations, service, account management, or logistics environment
- Experience in aviation, airline catering, food service, hospitality, transportation, or supply chain operations is strongly preferred
- Demonstrated ability to build trusted relationships, communicate effectively across all levels of an organization, and influence positive outcomes
- Strong organizational skills with exceptional attention to detail, follow-through, and the ability to manage multiple priorities simultaneously
- Proven experience managing operational costs, including labor, inventory, or product-related expenses, while maintaining service excellence
- Ability to perform effectively in a dynamic, fast-paced, and time-sensitive environment where adaptability and problem-solving are essential
- Proficiency in Microsoft Office Suite and other business management systems, with the ability to analyze data and communicate insights effectively
- Valid driver's license with the ability to travel within operational areas as required
Job Duties
- Serve as the primary point of contact for assigned airline partners, building strong customer relationships and acting as the liaison between airline representatives, the Customer Service Center (CSC), and Key Account Managers
- Ensure accurate account billing, provisioning, and service delivery, maintaining alignment with customer agreements and operational requirements
- Oversee inventory management and maintain established par levels for customer-specific products, equipment, and supplies to support uninterrupted operations
- Monitor and validate equipment inventories, ensuring timely and accurate counts while maintaining accountability and operational readiness
- Drive on-time flight departures by coordinating catering operations and ensuring adherence to airline service standards and scheduling requirements
- Partner with cross-functional teams to successfully implement airline menu, service, and flight cycle changes while minimizing operational disruption
- Champion compliance with customer specifications, regulatory requirements, and company policies, including FDA, HACCP, safety, and quality standards, in collaboration with Quality and Operations teams
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