Account Manager - Sandbourne Hotel

Towne Park is a leading hospitality services company that specializes in providing exceptional service experiences primarily within healthcare environments and various guest service sectors. With a strong commitment to creating smiles through outstanding service, Towne Park impacts millions of patients, visitors, and guests by easing their anxieties and enhancing their overall experience during their interactions with healthcare facilities or while visiting new locations. The company’s culture is centered on compassion, excellence, and a dedication to making a meaningful difference every day for customers, clients, and team members alike. Being part of Towne Park means joining a dedicated workforce that strives to provide exceptional guest and patient care, fostering inclusive and supportive work environments where employees can grow and contribute to the company’s mission.

The role of an Account Manager at Towne Park is to directly oversee a single Tier 1 or Tier 2 Towne Park account, ensuring the account’s operational success while meeting financial, guest/patient satisfaction, and client satisfaction goals. This full-time position offers an annual base salary ranging from $70,304 to $114,000, with additional eligibility for annual incentive bonuses depending on job classification and company policy. Employees also benefit from comprehensive health, dental, vision, accident, critical illness, and hospital indemnity insurance plans, along with telemedicine services, basic life and AD&D insurance, short-term and long-term disability coverage, and a 401k retirement savings plan. Paid time off includes accrued PTO, six paid holidays annually, and floating holiday accruals, subject to eligibility requirements.

This role requires the Account Manager to be highly engaged in all aspects of account performance, including driving business metrics to optimize financial results and profitability, managing scheduling and compliance, and ensuring the highest level of service delivery for guests and patients. The Account Manager acts as a liaison between Towne Park and its clients by maintaining strong client relationships, understanding and exceeding client expectations, and seeking new growth opportunities within existing accounts. This position involves leadership responsibilities such as talent recruitment, coaching, performance management, and fostering a positive safety culture.

Account Managers at Towne Park must be adept in utilizing company business systems for efficient operation and compliance and are responsible for maintaining a clean and safe work environment. They integrate Towne Park service standards with client-specific requirements, managing labor resources and staffing in response to seasonal and operational demands. Additionally, Account Managers hold accountability for financial forecasting, payroll accuracy, claims management, and the successful execution of risk management and safety practices to minimize operational risks.

Candidates for this role will have the opportunity to join a supportive company known for its positive workplace culture, commitment to employee development, and the opportunity to make real, impactful contributions to the well-being and satisfaction of patients, guests, and clients. The position requires ongoing interaction with various stakeholders and offers the chance to build leadership skills while working in a dynamic, service-oriented environment. Towne Park fosters continuous improvement, teamwork, and an inclusive atmosphere, making the Account Manager position an ideal career opportunity for motivated individuals seeking both professional growth and a purpose-driven role.