Job Overview
Benefits
equal opportunity employment
team environment
Job Description
FedEx Freight, Inc. is a leading player in the less-than-truckload (LTL) freight industry, recognized for its commitment to reliable and timely freight transportation solutions across the United States. With a strong presence throughout the country, FedEx Freight provides superior service to a wide range of customers by combining the strength and resources of the FedEx brand with the specialized expertise needed for smaller freight shipments. The company prioritizes customer satisfaction, safety, and employee development, fostering a culture of continuous improvement and operational excellence. FedEx Freight's dedication to compliance with federal regulations and industry standards solidifies its position as a trusted transportation partner for numerous businesses.
The role of a Lead Employee at FedEx Freight is a critical position focused on overseeing the movement of shipments to ensure they are delivered on time, damage-free, and with the highest quality standards. The Lead Employee will spearhead efforts to manage, mentor, and develop the team, emphasizing retention, growth, and empowering employees to perform at their best. This role demands strong leadership skills, meticulous attention to safety regulations including OSHA standards, and the ability to handle various administrative functions related to shipping and freight operations.
In this position, the Lead Employee is responsible for directing work efforts, supervising shifts, and planning manpower scheduling to meet strict customer delivery timelines. They actively monitor safety compliance, educate employees on corrective actions, and maintain clear communication across teams to ensure operational goals are met efficiently and safely. The Lead Employee also plays a significant role in cost management by identifying opportunities to improve processes and reduce expenses without compromising safety or service quality.
Handling customer interactions such as assisting with rate quotes, claims, and appointment setting is also a vital part of the job, along with monitoring performance data and preparing reports. The ability to build and maintain positive relationships with business partners is crucial to align service delivery with company standards. Knowledge of industry regulations including hazardous materials, DOT rules, and tariff guidelines is preferred to effectively manage compliance and avoid discrepancies related to freight classification and weight.
Working within a dynamic dock environment, the Lead Employee will encounter varying weather conditions, noise, fumes, and exhaust, requiring adaptability and resilience. This role demands flexibility for varying work hours based on operational needs and the capability to thrive in a fast-paced, deadline-driven setting. FedEx Freight is committed to equal opportunity employment, including accessibility for people with disabilities and veterans, making this a welcoming workplace for diverse talent.
Overall, this position offers a challenging yet rewarding career opportunity for individuals passionate about leading teams, ensuring customer satisfaction through impeccable freight operations, and fostering safety and efficiency in a critical transport logistics environment. The focus on development, communication, and continuous improvement makes the Lead Employee role integral to FedEx Freight's sustained success and industry leadership.
The role of a Lead Employee at FedEx Freight is a critical position focused on overseeing the movement of shipments to ensure they are delivered on time, damage-free, and with the highest quality standards. The Lead Employee will spearhead efforts to manage, mentor, and develop the team, emphasizing retention, growth, and empowering employees to perform at their best. This role demands strong leadership skills, meticulous attention to safety regulations including OSHA standards, and the ability to handle various administrative functions related to shipping and freight operations.
In this position, the Lead Employee is responsible for directing work efforts, supervising shifts, and planning manpower scheduling to meet strict customer delivery timelines. They actively monitor safety compliance, educate employees on corrective actions, and maintain clear communication across teams to ensure operational goals are met efficiently and safely. The Lead Employee also plays a significant role in cost management by identifying opportunities to improve processes and reduce expenses without compromising safety or service quality.
Handling customer interactions such as assisting with rate quotes, claims, and appointment setting is also a vital part of the job, along with monitoring performance data and preparing reports. The ability to build and maintain positive relationships with business partners is crucial to align service delivery with company standards. Knowledge of industry regulations including hazardous materials, DOT rules, and tariff guidelines is preferred to effectively manage compliance and avoid discrepancies related to freight classification and weight.
Working within a dynamic dock environment, the Lead Employee will encounter varying weather conditions, noise, fumes, and exhaust, requiring adaptability and resilience. This role demands flexibility for varying work hours based on operational needs and the capability to thrive in a fast-paced, deadline-driven setting. FedEx Freight is committed to equal opportunity employment, including accessibility for people with disabilities and veterans, making this a welcoming workplace for diverse talent.
Overall, this position offers a challenging yet rewarding career opportunity for individuals passionate about leading teams, ensuring customer satisfaction through impeccable freight operations, and fostering safety and efficiency in a critical transport logistics environment. The focus on development, communication, and continuous improvement makes the Lead Employee role integral to FedEx Freight's sustained success and industry leadership.
Job Requirements
- Must possess high school diploma or equivalent
- Must be able to travel as needed
- Good written, verbal and interpersonal communication skills
- Able to work independently and as part of a team
- Multi-tasked oriented and possess good organizational skills
- Knowledge of Microsoft Office and Internet
Job Qualifications
- Must possess high school diploma or equivalent
- Good written, verbal and interpersonal communication skills
- Thorough knowledge of LTL industry, DOT rules and regulations, OSHA laws, Hazardous materials regulations, NMFC and tariff rules, as well as company policies and procedures, preferred
- Able to work independently and as part of a team
- Multi-tasked oriented and possess good organizational skills
- Knowledge of Microsoft Office and Internet
- Must be able to travel as needed
Job Duties
- Lead, manage, educate and develop company employees focusing on retention and growth
- Supervise and direct employee work including pre-shifts with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement
- Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need and provide feedback and follow-up with all impacted employees
- Plan daily manpower needs and set schedules to ensure customers freight is delivered and picked-up timely and damage free
- Communicate job assignments coordinating with all employees ensuring direction is clear and concise
- Monitor service freight and ensure cut time compliance
- Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards
- Assist customers with rate quotes, claim information and setting appointments
- Monitor actual performance data and gather information for reporting
- Build relationships and positive communications with all business partners to ensure customers and companys service standards are met
- Identify freight moving at incorrect weight and classification
- Ensure all OS&D is identified and processed properly
- Perform administrative functions as required
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Perform other duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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