Ten Group
About The Ten Group
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Ten Lifestyle Group, also known as Ten Group or Ten Concierge, is a global concierge and lifestyle management company founded in 1998 by Alex Cheatle and Andrew Long. The company is headquartered in London.
It operates 22 offices worldwide, including key locations in New York, Dubai, Hong Kong, Singapore, and Tokyo.
Locations
- London (Headquarters)
- New York, NY, USA
- Dubai
- Hong Kong
- Singapore
- Tokyo
Services
Ten Lifestyle Group offers a range of services designed to enhance the lives of its members by providing personalized assistance in travel, dining, entertainment, and retail.
- Ten Personal Membership: Members receive priority access to top-tier hotels, restaurants, shows, and events globally. It includes tailor-made holiday planning with complimentary upgrades and exclusive prices for over 650,000 hotels worldwide, saving an average of 15% compared to online rates.
- Concierge Service: Expert lifestyle managers assist members in organizing urgent or complex plans such as travel arrangements, dining reservations, and entertainment bookings.
- Corporate Concierge Services: The company partners with corporate clients to engage and retain affluent customers and employees, driving revenue growth and improving Net Promoter Score.
- Ten Platform: A digital tool for booking tables at restaurants, event tickets, planning holidays, and accessing exclusive member benefits.
- Ten MAID: A digital assistant helping lifestyle managers deliver excellent customer experiences through knowledge management.
- Ten CONTENT: A dedicated team providing personalized eCRM and communication campaigns to support lifestyle and loyalty programs.
Partnerships
Ten Lifestyle Group collaborates with over 50 global financial institutions and premium brands including HSBC, Bank of America, and Royal Bank of Canada.
Their services reach more than 2 million registered members, emphasizing their broad market impact.
Company Milestones
In 2017, Ten Lifestyle Group was listed on the Alternative Investment Market (AIM) of the London Stock Exchange, marking sustained growth and its aim to be the world's most trusted service platform.
Outlook and Innovation
Focusing on personalized service and technological advancement, Ten Lifestyle Group continues to expand its global presence.
Members enjoy unparalleled access to exceptional lifestyle and travel experiences worldwide.