Guest Relations Job Description: 3 Key Takeaways
- 53,000+ Guest Relations Officers are employed in the U.S. today.
- The average salary for Guest Relations Officers is $22,333 per year.
- $14–$22 per hour is the typical U.S. pay range for Guest Relations roles.
Guest Relations job descriptions play a critical role in attracting top-tier hospitality talent.
In this guide, we’ll show you exactly what to include, how to differentiate it from similar roles, and provide a free template to get started.
Why a Guest Relations Job Description Matters
A well-written Guest Relations job description attracts better candidates and reduces turnover.
According to Zippia data, there are more than 53,000 Guest Relations Officers in the U.S. today, with an average salary of $22,333 per year.
With so much competition for talent, your job ad has to do more than just list duties, it has to show why the role matters.
What To Include in a Guest Relations Job Description
A good Guest Relations job description should include:
- A clear job title that matches industry standards
- A short summary explaining the role’s purpose
- Pay range ($14–$22/hour is typical in the U.S.), perks and tips
- Work schedule and holiday expectations
- 6–8 key duties written with action verbs
- Required skills, such as communication and conflict resolution
Guest Relations Job Description vs. Concierge vs. Front Desk
One mistake many employers make is blending roles. A guest relations job description should be distinct from:
- Concierge: Focuses on local recommendations and convenience.
- Front Desk Clerk: Handles check-ins, check-outs, and payments.
- Guest Relations Officer: Bridges departments, solves problems, and manages guest satisfaction.
Clear separation matters. With 77% of Guest Relations Officers being women, precise job descriptions help attract the right candidates and avoid role confusion.
Salary in a Guest Relations Job Description
Salary is one of the first things candidates look for in a Guest Relations job description. Across the U.S., the average hourly pay ranges from $14 to $22.
In some regions, pay can go higher. For example, in some areas, Guest Relations professionals earn about $33,000 per year.
Skills to Highlight in a Guest Relations Job Description
A strong guest relations job description highlights skills beyond customer service:
- Organization and multitasking.
- Conflict resolution.
- Knowledge of hotel systems (PMS).
Career Growth in a Guest Relations Job Description
A Guest Relations job description should show the career path:
- Guest Relations Officer → Guest Relations Manager → Guest Experience Director.
- Salaries can rise from $22,333 at entry level to $100,000 for senior managers in big markets.
This matters: research shows turnover is highest in jobs where employees don’t see growth.
Guest Relations Job Description Template
Here’s a simple template you can copy:
- Job Title: Guest Relations Officer
- Pay: $14–$22/hr + tips and perks
- Schedule: Full-time, weekends and holidays required
- Role summary: Ensure guest satisfaction by acting as a liaison between guests and hotel departments.
- Key Duties:
- Greet and assist guests with check-in and special requests.
- Coordinate with housekeeping and dining staff to ensure smooth operations.
- Handle complaints with professionalism and resolve issues quickly.
- Maintain records of guest feedback for management.
- Qualifications:
- Previous customer service or hospitality experience preferred.
- Strong communication skills.
- Ability to work flexible hours.
Conclusion: Guest Relations Job Description
A strong Guest Relations job description is more than just a checklist, it’s your chance to attract the right people.
By including pay, setting clear expectations, and showing how the role fits into the guest journey, you’ll stand out in a competitive hiring market.
Done right, it can be the difference between filling your role in weeks instead of months.
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