Position: Guest Relations Manager – Franchised
About: JW Marriott Miami Turnberry Resort & Spa, located at 19999 West Country Club Drive in Aventura, Florida, is seeking a Guest Relations Manager to enhance the guests’ experience through managing Concierge, VIP services, and associated departments. The hotel is committed to maintaining JW Marriott Turnberry Miami’s standards and continually improving service levels, fostering a professional and personalized environment for guests and staff.
Requirements: Professional demeanor appropriate for a luxury environment; at least 3 years of progressive management experience in a hotel preferred; previous Guest Relations and Front Office experience in a hotel required; detail-oriented with outstanding organizational and communication skills; able to handle multiple tasks in a dynamic environment; effective at listening, understanding, clarifying, and responding to guest and member concerns
Benefits: Employee discount on food and beverages, 401(k) retirement plan, Flexible work schedule conducive to work-life balance, Comprehensive health insurance, Equal opportunity employer
