Position: Customer Experience Concierge, Centurion Lounge – Philadelphia Airport
About: American Express is a global leader in payment solutions and financial services, committed to providing exceptional service to customers worldwide. The American Express Centurion Lounge, located in the Philadelphia Airport, offers premium services to Card Members, and the Member Service Professionals (MSPs) play a crucial role in delivering exclusive experiences to travelers.
Requirements: Minimum of 1 year recent experience servicing premium customers; Airline, lounge, or travel industry experience preferred; Passion for proactive customer service solutions; Exceptional communication skills; Professionalism and positive attitude in customer interactions; Ability to collaborate in a fast-paced team environment; Quick decision-making and problem-solving skills; Flexibility to work nights, weekends, and holidays; Capability to use technology effectively in a customer-facing role
Benefits: Competitive base salaries, Bonus incentives, 6% Company Match on retirement savings plan, Free financial coaching and financial well-being support, Comprehensive medical, dental, vision, life insurance, and disability benefits, Flexible working model with hybrid, onsite, or virtual arrangements, 20 weeks paid parental leave for all parents, Free access to global on-site wellness centers, Free and confidential counseling support through Healthy Minds program, Career development and training opportunities