Position: Concierge job
About: Blue Hawaiian Helicopters, a leading provider of helicopter tours and transportation services, is seeking a dedicated Concierge to offer personalized recommendations and assistance in booking events, activities, tours, attractions, and services to travelers. The role involves working closely with guests to ensure extraordinary customer service and enhance their vacation experiences, contributing to the growth of lodging and supply partners.
Requirements: High school diploma or general education degree (GED) and one to three years related experience and/or training; 1-2 years of sales (or upselling) experience in a performance-driven environment; extraordinary guest service skills; expert-level knowledge of the local area and attractions; knowledge of travel and/or ticket industry and concierge experience preferred; adaptable and able to support change within the business; ability to overcome objections and offer alternate solutions; timeliness and a professional appearance; excellent written and verbal communication skills (fluent English required, bilingual a plus); strong listening skills to identify customer needs; self-motivated with the ability to work independently in a sales driven environment; ability to occasionally lift up to 25 pounds and stand for long periods of time; proven ability to juggle multiple duties and prioritize; intermediate computer skills with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook; demonstrated ability to type 30-40 wpm
Benefits: health insurance, 401(k)
